Student Complaints Adviser
About The Position
The Student Conduct and Complaints team has two exciting opportunities for Student Complaints Advisers. The Student Complaints Adviser provides a range of specialist advisory and administrative services related to effective delivery of the University’s Student Conduct and Complaints function, with a specific focus on investigating student complaints. As the successful candidate you will be responsible for undertaking comprehensive investigations, preparing reports, communications and outcomes in relation to student complaint matters and remission of debt reviews. Further, you will coordinate the delivery of a specialist service, function or processes in accordance with best practice and University Statutes, regulations, policies, procedures and strategic priorities. You will also provide specialist advice and reports, drawing on up-to-date knowledge and experience of relevant policy, legislation and best practice principles in an area of specialisation or technical expertise. The ideal candidate will bring a strong educational background or substantial relevant skills and work experience.
Requirements
- A degree qualification in a relevant field with extensive relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
Responsibilities
- Undertaking comprehensive investigations
- Preparing reports, communications and outcomes in relation to student complaint matters and remission of debt reviews
- Coordinate the delivery of a specialist service, function or processes in accordance with best practice and University Statutes, regulations, policies, procedures and strategic priorities.
- Provide specialist advice and reports, drawing on up-to-date knowledge and experience of relevant policy, legislation and best practice principles in an area of specialisation or technical expertise.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
