Student Business Services Coordinator

Florida Polytechnic University

9d • Onsite

About The Position

The position is responsible for overseeing the overall operations of student financial services, including billings and receivables, cashiering, payment plans, and collections. The Bursar is responsible for providing excellent customer service to various customers at the service desk. This position supports Treasury Management and Auxiliary Services with the receipt, disbursement, and recording of University funds, and also answers questions regarding student accounts, parking, student ID cards, meal plans, general University inquiries, directions, and institutional policies and procedures.

Requirements

• Working knowledge of accounting principles and practices.
• Must be comfortable reviewing and explain student ledgers.
• Ability to effectively use interpersonal communications, organizational, and planning skills with attention to detail and follow through.
• Ability to maintain confidentiality and compliance with FERPA and SOX regulations.
• Ability to establish and maintain effective working relationships.
• Experience in handling money with exact accuracy.
• Must be proficient with Microsoft Word and Microsoft Excel, and also with standard office software applications.
• Must be comfortable with using multiple software applications.
• Proficiency in assembling and organizing data for use in records and reports.
• Ability to interact effectively with diverse groups of people.
• Ability to provide excellent customer service to internal and external customers with a positive attitude.
• Ability to multitask in a fast-paced environment
• 1-2 years of college experience, preferably in business administration or accounting.
• 1-2 years of accounting experience, preferably in an office setting.
• Two or more years of work experience in cash handling, banking, and/or higher education.
• Two or more years of experience in customer services, such as retail, hospitality, or food service.
• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

• Associate’s Degree preferred.

Responsibilities

• Accepts checks and credit card transactions in accordance with established procedures.
• Receives and records funds deposited for safekeeping by students, departments, and organizations.
• Processes and maintains electronic files necessary to generate daily reports.
• Balances drawer and receipts, reconcile check and credit card receipts daily, and investigates resolves, and documents any discrepancies.
• Assists with rules, policies, and procedures related to payment-related transactions and directs people to proper offices, as appropriate, to seek resolution of problems beyond the information available to the cashier.
• Oversees and delegates responsibilities to the Cashier and Student Worker(s) under the leadership of the Associate Director of Finance & Accounting.
• Retrieves student account information regarding inquiries via software applications such as class schedules, statements of account, refund inquiries, and installment plan payment schedules.
• Verifies and researches data on registration, payment, and refund status.
• Assists with payment processing of tuition and related fees.
• Assists in collection activities for delinquent accounts.
• Acts as liaison to Treasury Management and Auxiliary Services.
• Prepares accounts receivables reports.
• Oversees payment plan program for tuition and meal plans.
• Consults with parents and students on accounts and payment plans.
• Performs other duties as assigned.

Benefits

• Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker's compensation.
• Health benefits are administered through People First, on behalf of the State of Florida, as pre-tax insurance plans.
• RETIREMENT Florida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future.
• Annual Leave To help promote work-life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008.
• Sick Leave Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.
• Employee Assistant Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree