Student Associate - CNS IT

University of Texas at Austin

9d • $20 - $20 • Onsite

About The Position

We are seeking a proactive and goal-focused student worker to join our IT Support teams. As a member of our IT team, you will play a key role in providing assistance to CNS OIT users and departments. This position offers an excellent opportunity for students to gain hands-on experience in IT support while contributing to the smooth operation of our department. IMPORTANT: Applicants must be actively enrolled at the University of Texas at Austin. Must be authorized to work in the US. Purpose Assist the CNS IT team with Tech Support, Inventory, or Security tasks and provide excellent customer service to end users.

Requirements

• Must be actively enrolled at the University of Texas at Austin
• Must be authorized to work in the US
• Must not have additional position within the university
• Must be able to commit to the schedule defined
• Ability to work independently, able to complete tasks with limited oversight
• Strong written communication skills
• Detail oriented
• Motivated with a strong work ethic
• Able to lift 40lbs
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• Fast learner
• Experience writing procedural documents or technical documentation
• Familiarity with Microsoft 365 applications (Outlook, Excel, Word, OneDrive, SharePoint, etc.)
• Strong customer service skills
• Excellent problem-solving
• Knowledge of computer hardware/software
• Experience with hardware and software support

Responsibilities

• Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately.
• Provide prompt, courteous, and effective customer service.
• Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus.
• Perform technical tasks including hardware setup, password resets, network patching, and software updates.
• Support ongoing projects in CNS IT Support, Inventory, and Security.
• Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes.
• Assist with office administrative duties and communications.
• Other related responsibilities and functions as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees