Transportation Solutions Student Assistant

Associated Students of • San Jose, CA

10h • $18 • Onsite

About The Position

The Student Assistant plays a key role in promoting and implementing Transportation Solutions (TS) programs that make sustainable commuting easier, more affordable, and more accessible for the SJSU community. Established over two decades ago and funded by student fees, TS is dedicated to reducing single-occupant driving to campus, encouraging the use of public transit, and helping students travel safely and affordably so they can focus on their education—not their commute.

In this position, the Student Assistant serves as the first point of contact for students and community members who visit the front desk, call, or email. As the face of our department, this role helps create a welcoming and professional first impression while assisting commuters with their transportation needs. The Student Assistant contributes to the creation of marketing/informational/wayfinding materials, responds to student inquiries, provides personalized trip-planning support, supports data analysis for transit programs, and engages the campus community through creative outreach activities.

Collaboration is key in this role. The Student Assistant works closely with the Associated Students Marketing Department, the General Services Center, other A.S. and SJSU departments, and occasionally with outside agencies and community partners to ensure programs and services are effectively coordinated, promoted, and accessible to all.

Requirements

• Ability to work effectively and efficiently in a diverse university environment.
• Capacity to work independently with minimal supervision while maintaining confidentiality and professionalism.
• Excellent oral and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with Microsoft Excel and Google Workspace applications.
• Consistent professionalism and a positive attitude when interacting with students, faculty, staff, and the public.

Nice To Haves

• Knowledge of local and regional transit systems.
• A passion for creating alternatives to driving for the campus community.
• Experience with Python.
• Proficiency with Canva.
• Experience with public speaking, community engagement, or outreach activities.
• Experience with student advocacy.
• This position is eligible for Federal Work Study.

Responsibilities

• Greet and assist visitors in person, by phone, and via email courteously and professionally.
• Respond to customer inquiries and complaints by identifying issues, providing appropriate solutions, and ensuring timely resolution.
• Handle sensitive documents with discretion and maintain compliance with confidentiality policies and regulations, including FERPA.
• Support regular reporting of TS transit and bicycle program transactions; compile and generate reports as directed.
• Maintain departmental records and perform data entry and updates as needed.
• Organize department files, maintain a clean office environment, and monitor office and promotional inventory supplies.
• Conduct research and analysis; prepare reports to support management decision-making.
• Provide transportation information and travel planning guidance to students, promoting alternatives to driving alone.
• Collaborate with internal departments and external agencies on events and program coordination.
• Assist in developing, implementing, and evaluating marketing strategies, outreach campaigns, and special projects.
• Participate in and help coordinate outreach activities, representing the department through event planning, presentations, and tabling.
• Support the promotion of annual commute surveys and assist in soliciting prize donations from local businesses.
• Assist in creating and planning social media content and digital outreach efforts.
• Draft written communications, including campus-wide emails and promotional messages.
• Participate in all staff meetings and regular one-on-ones with supervisor(s).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed