Student Assistant - Residence Life

Stevenson University•Owings Mills, MD

16d

About The Position

This position is a critical “front-line” position for the Office of Residence Life and is responsible for providing good customer service. Student Assistants are expected to know, voice, model, and motivate students and guests to adhere to the policies and procedures of Stevenson University.

Responsibilities

Provide general office reception duties; greet residents, staff, faculty, and visitors.
Answer phone calls and forward to the appropriate staff member.
Provide excellent customer service to residents, staff, and guests of the halls.
Maintain the cleanliness and organization of the front desk.
Answer the front desk phone and forward calls or messages appropriately.
Answer basic questions about residence life operations.
Maintain logs for pertinent daily work
Create basic documents using Microsoft Word, Excel, and PowerPoint.
Perform general clerical duties such as filing, copying, etc.
Perform customer service duties such as lock-outs, submitting maintenance requests, resident check-in, etc.
Attend training sessions and meetings as determined by the Administrative Assistant
Perform other duties as assigned by your supervisor.
Communicate policies and instructions correctly and respectfully to residents and guests.
Receive and report requests for repairs, maintenance and lock changes
Maintain accurate logs for lockouts, equipment check-out, package pick-ups, etc.
Inventory and maintain equipment (i.e. cleaning supplies, games.)
Distribute and forward mail to resident mailboxes.
Provide follow up for residents’ concerns
Refer to Stevenson University Handbook and Stevenson Guidelines for Housing to accurately and appropriately answer questions.