Student Assistant Internship (OPWDD), Ref# 9815
About The Position
Under the direction of a MITS1, SG 27, within the OPWDD Dedicated Team, Change and Client Engagement team, the student intern position will assist the Change and Client Engagement Team with routine daily duties. Specific duties include but are not limited to: Assist with the creation of new end user training material for Windows 11 Update current training material from Windows 10 to Windows 11 Assist with the development of quarterly newsletters for OPWDD of the Dedicated Team accomplishments Assist with the development of communications to OPWDD Leadership of project successes. Assist with data mining of incidents and requests to ensure follow up to completion. Draft agency communications of upcoming changes and severity 2 outages. Assist with approving changes during staff vacations and time off. Assist with obtaining agency approval for site consultations. Monitor and communicate testing processes for monthly Microsoft OS, Microsoft 365, and 3rd party patches to test workstation devices. Assist with routine daily duties as directed by management.
Requirements
- Must be a US citizen or foreign national eligible to work in the United States
- Must be 18 years of age or older
- Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
- Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
- Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.
Responsibilities
- Assist with the creation of new end user training material for Windows 11
- Update current training material from Windows 10 to Windows 11
- Assist with the development of quarterly newsletters for OPWDD of the Dedicated Team accomplishments
- Assist with the development of communications to OPWDD Leadership of project successes.
- Assist with data mining of incidents and requests to ensure follow up to completion.
- Draft agency communications of upcoming changes and severity 2 outages.
- Assist with approving changes during staff vacations and time off.
- Assist with obtaining agency approval for site consultations.
- Monitor and communicate testing processes for monthly Microsoft OS, Microsoft 365, and 3rd party patches to test workstation devices.
- Assist with routine daily duties as directed by management.
Benefits
- Generous benefits package, worth 65% of salary, including:
- Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
- Up to Eight (8) days of paid sick leave annually for M/C
- Up to three (3) days of professional leave annually to participate in professional development
- Up to 50% telecommuting
- Health Care Benefits
- Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- Additional Benefits
- New York State Employees' Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
251-500 employees
