STUDENT ASSISTANT III: IT Technician

SJSU Student Union • San Jose, CA

7d

About The Position

Under the supervision of the IT Specialists, the IT Technician will provide general computer/help desk support to users within the Student Union, Inc via phone, remote and/or in-person. Accomplishing this by installing, supporting and maintaining computer workstations and systems.

Requirements

• 6 months to 2 years' experience with Microsoft and Apple-based computer systems and/or related certificates; Qualys, Sophos Central, Jamf and Intune, experience is a plus.
• Basic knowledge of TCP/IP, IT and physical security, system backup, along with disaster recovery procedures, and troubleshooting of desktop operating systems.
• Must be able to lift 50+ pounds.
• Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term. Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester
• Ability to follow instructions
• Ability to work with a variety of people
• Must be able to communicate orally and/or in writing to potential novice users in a manner that is diplomatic and understandable
• Ability to support and perform basic troubleshooting of operating systems and user applications. This includes, but is not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
• Understanding the basic principles of networking and system administration
• Ability to troubleshoot computer systems attached to a Microsoft domain environment
• Ability to install, configure and test, computer and printing equipment

Nice To Haves

• Qualys, Sophos Central, Jamf and Intune, experience is a plus.

Responsibilities

• Provide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation
• Using Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers
• Install, maintain, troubleshoot, resolve and upgrade workstation hardware desktop operating systems issues and applications include, but are not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
• Troubleshoot both wired and wireless network connectivity and network-based systems (printers, biometric hand scanners, etc.)
• Assist in the administration, troubleshooting and maintenance of the IT based business systems; including, but not limited to: Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts
• Monitor and maintain campus IT provided enterprise solutions: Qualys, Sophos Central, Jamf and Intune
• Maintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record

Benefits

• This position is employed through the Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees