Student Affairs Assistant

Austin Community College • Round Rock, TX

2d • Onsite

About The Position

To provide customer service assistance to students and prospective students and to provide clerical support for a student services area.

Requirements

• College admissions requirements, programs, and courses.
• Customer service techniques and practices.
• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills.
• Effectively using organizational and planning skills.
• Performing clerical tasks.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Effectively working with a multicultural student, staff and community population.
• Use a variety of spreadsheet, word processing, database, and presentation software.
• May also use social media, work with desktop publishing, and update webpages.
• One year related work experience.
• Associate degree.
• Four years of related work experience may substitute for this education requirement.
• Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position.
• Please note that the college reserves the right to amend these terms of substitution at any time.
• Work is performed in a standard office environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Responsibilities

• Assists current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
• Responds to questions and inquiries in person, by telephone, or via email.
• Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
• Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
• Gathers and enters data, maintains, and updates student information database.
• Prepares, publicizes, and schedules students for workshops and orientations.
• Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
• Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.
• May serve in a variety of areas and may focus on specific rules, government regulations, and documentation specific to that area such as veteran affairs, assessment, or special populations.
• May oversee the work of hourly employees or work study students.
• May monitor and screen student lab equipment and student room check outs including maintaining a tracking system and logs.

Benefits

• medical
• dental
• life insurance
• short- and long-term disability
• retirement plans
• AD&D

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree