Student Accounts Collections Representative

Ashland University Portal • Ashland, OH

19d

About The Position

Under the direction of the Director of Student Accounts, the individual will provide information on payment, billing and collection policies and procedures related to student account transactions. The individual will review student accounts for accuracy of information; resolves and corrects errors as needed. The individual will also need well-developed communication skills to diffuse difficult situations and communicate technical information. Interactions with others include students, parents, outside agencies and University departments regarding student accounts/disputes, and Controller’s department staff concerning the interpretation of information on student accounts. Work results impact the accuracy, reliability and acceptability of further results beyond the immediate work section. The ability to exercise sound judgment and the highest levels of ethics and integrity in connection with assigned duties is essential. This position must handle sensitive financial matters in a manner consistent with the University’s values and mission.

Requirements

• High school diploma or GED required, Associate’s or Bachelor’s degree in accounting or business-related field is preferred
• Two (2) to four (4) years experience in handling cash receipts, deposits or collections
• Must possess excellent verbal and written communication skills to support effective interaction with various levels of faculty, staff, students and other constituents
• Negotiation, critical-thinking and problem-solving skills
• Proven ability to work effectively as a team player
• Ability to maintain a high degree of confidentiality required

Nice To Haves

• Knowledge of higher education Accounts Receivable/Cash operation is preferred
• Knowledge of collection and credit law (i.e., Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Fair and Accurate Credit Transaction Act)
• Experience with an ERP system, Ellucian Colleague, or other higher education software system experience is preferred
• Advanced computer skills; specifically, Microsoft Office (Excel and Word)

Responsibilities

• Assists in student services including the advisement of student’s financial obligations, financial options, tuition invoice and student account balances.
• Professionally communicate directly with students and families to resolve all problems and complaints concerning student accounts (via telephone calls, e-mails and letters).
• Meet with students and parents in office and/or virtually to review account or set up payment plans.
• Manage the communication of the billing process and enhance communication plans with students and third parties.
• Collaborate with Student Accounts team for review of past due accounts for pre-collection processing.
• Works with third-party agencies assisting the University with its collection efforts, process settlements, invoices and post payments received.
• Performs analysis of past due student accounts in conjunction of the Director to analyze the valuation of balances.
• Assist customers with inquiries regarding 1098-T tax reports, including correcting student account records; generating duplicate statements; reproducing the 1098-T forms.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED