Student Accounts Clerk

St. Andrews University • Pinehurst, NC

206d • Remote

About The Position

Under general supervision, the Student Accounts Clerk will provide administrative support for the Business Office including answering phones and assisting with walk in clients.

Requirements

• High School Diploma or General Education Degree (GED) and a minimum of 2 years of related experience.
• Associates Degree preferred.

Responsibilities

• Performs cashiering and refunding functions for student accounts.
• Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations.
• Provide quality customer service to all customers, co-workers, students, faculty, and staff.
• Receipt student account monies on a daily basis with quality customer service and professionalism.
• Receipting and reconciling credit cards and online payments daily.
• Process, print and mail student account statements.
• Maintain knowledge of legal collection guidelines and student privacy act.
• Post on-campus transactions to student accounts.
• Post scholarship transactions to student accounts.
• Post Financial Aid awards to student accounts.
• Process refund report for Pell, SEOG, student loan or general refunds due to change of schedules.
• Set up charges/refunds each semester before enrollment starts.
• Maintain charge/refund and misc. charge tables in Campus Anyware.
• Process Add/Drop Forms on a daily basis.
• Process all third-party billings, including Florida Prepaid.
• Monitor delinquent report, make calls and send notices on a monthly basis.
• Transfer of in-house collections to collection company as needed.
• Process write-offs as needed.
• Process 1098T forms each year, and file with government.
• Receipt monthly collections payments and reconcile collections accounts.
• Finalization of student bills each semester.
• Flushing of students not finalized each semester.
• Distribute student refund checks.
• Assist with the preparation of yearly audit.
• Meet attendance expectations as required for position.
• Answer calls and route calls as needed to ensure that client receives accurate information.
• Respond to emails sent by parents and/or students.
• Monitor, order and maintain an adequate amount of office supplies.
• Assist student workers as needed with day-to-day duties.
• Process returned mail.
• Other duties as assigned or as become evident.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED