Under general supervision, the Student Accounts Clerk will provide administrative support for the Business Office including answering phones and assisting with walk in clients.
Performs cashiering and refunding functions for student accounts.
Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations.
Provide quality customer service to all customers, co-workers, students, faculty, and staff.
Receipt student account monies on a daily basis with quality customer service and professionalism.
Receipting and reconciling credit cards and online payments daily.
Process, print and mail student account statements.
Maintain knowledge of legal collection guidelines and student privacy act.
Post on-campus transactions to student accounts.
Post scholarship transactions to student accounts.
Post Financial Aid awards to student accounts.
Process refund report for Pell, SEOG, student loan or general refunds due to change of schedules.
Set up charges/refunds each semester before enrollment starts.
Maintain charge/refund and misc. charge tables in Campus Anyware.
Process Add/Drop Forms on a daily basis.
Process all third-party billings, including Florida Prepaid.
Monitor delinquent report, make calls and send notices on a monthly basis.
Transfer of in-house collections to collection company as needed.
Process write-offs as needed.
Process 1098T forms each year, and file with government.
Receipt monthly collections payments and reconcile collections accounts.
Finalization of student bills each semester.
Flushing of students not finalized each semester.
Distribute student refund checks.
Assist with the preparation of yearly audit.
Meet attendance expectations as required for position.
Answer calls and route calls as needed to ensure that client receives accurate information.
Respond to emails sent by parents and/or students.
Monitor, order and maintain an adequate amount of office supplies.
Assist student workers as needed with day-to-day duties.
Process returned mail.
Other duties as assigned or as become evident.
High School Diploma or General Education Degree (GED) and a minimum of 2 years of related experience.