Student Account Management Representative

Covista•Lisle, IL

12h•Hybrid

About The Position

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Colleagues at Covista are part of a culture where doing exceptional work and making a meaningful difference for students and society are one and the same, fostering an environment for skill development and career growth. This role is responsible for assisting in student success through proactive and accurate account assessment and student finance advising. The representative works closely with academic partners and other departments to research and resolve any student financing issues, acting as a role model for Covista's values and fostering a culture of CARE consistent with the organization's mission, vision, and purpose.

Requirements

Comparable previous work experience required.
Ability to work independently as well as function as part of a team.
Outstanding customer service skills.
PC skills in Microsoft Office, database and internet applications.
Excellent interpersonal communication, mathematical skills, problem-solving, and organizational skills.
Ability to prioritize tasks to meet deadlines and ensure project completion.
Self-motivated and willing to take ownership of, and quickly resolve, complex issues.

Nice To Haves

Bachelor's Degree preferred
1 year of experience in Higher Education preferred
Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus.

Responsibilities

Using a high level of discretion and independent judgment, analyzes each student’s situation in order to develop and implement an individualized financial plan that promotes student success. Continuously evaluates the financial plans throughout the student lifecycle.
Collaborates with other departments and functional areas to deliver an optimal student experience.
Demonstrates and communicates current, detailed and accurate knowledge of University policies, Title IV, Military/Veteran’s Affairs, international and state regulations to prospective and current students. Communicates the policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.
Assists students to make an informed decision by providing accurate, helpful student finance advice.
Manages escalated student concerns and resolves issues in a timely manner. Provides exceptional customer care to students by accepting ownership of student finance issues and questions.
Identifies opportunities and solutions for continuous improvement to existing processes and actively participates in the roll-out of new processes.
Attends meetings and contributes to organizational committees.
Functions as a subject matter expert regarding all Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.
Performs other duties as assigned.
Complies with all policies and standards.