Street Outreach Program Coordinator

The Salvation Army USA Central Territory•Kansas City, MO

About The Position

Job Objective: Leads and coordinates The Salvation Army’s street outreach program, ensuring high-quality, trauma-informed services through staff leadership, community partnerships, and effective program oversight. Essential Functions: Program Leadership and Coordination Oversee, coordinate, and evaluate The Army Salvation Street outreach and engagement program operations and activities as well as staff and volunteers Organize and participate in public outreach, education and advocacy efforts Assist Housing Services Manager in the development and implementing program services that adheres to trauma-informed, progressive engagement, and solution focused best practices Recruit, supervise, and mentor staff and volunteers, ensuring alignment with programming mission and goals Participates in weekly/monthly internal and external meetings as necessary to remain informed about resources, gather relevant information, and provide timely reports Street Outreach and Direct Services Provide leadership to street outreach staff and volunteers through observation, training, and modeling effective engagement, including, at times, assisting with outreach efforts Ensure quality and consistency of services Works a flexible schedule to meet the needs of the program, staff, and clients and to be responsive to changing environmental conditions which may impact the unhoused population Conducts Coordinated Entry-CE- assessments and facilitates referrals to relevant community resources as required Coordinate The Salvation Army’s response to the needs of those on the streets in times of inclement weather in the Kansas City Metro Participates and coordinates with the planning, implementation, and conducting of the Point in Time Count (PIT) for the Kansas City Metro Maintain strong relationships and collaboration with existing street outreach organizations and efforts to ensure coordination of services Partnership and Community Engagement Assist the Housing Services Manager in maintaining strong relationships with local shelters, service providers, and community organizations Collaborate with local food banks, restaurants, and donors Collaborate with faith-based organizations, schools, and businesses to build a network of support and resources for the houseless population Collaborate with The Salvation Army corps within the Area Command to educate on issues impacting the unhoused population; Provide guidance on outreach efforts at each corps Ensure representation and participation by The Salvation Army in local houseless initiatives, including Zero KC Collaborative Administration and Reporting Ensure accurate data collection and reporting, prepare detailed monthly reports on outreach activities, and outcomes to meet and support organizational funding requirements Maintains client related data in tracking systems HMIS Participate in the development and administration of program budgets, monitor program expenditures, and identify and recommend resolutions for budgetary issues Ensure efficient use of resources to maximize the impact of outreach efforts Anti-Trafficking Provide leadership in developing and implementing The Salvation Army’s anti-trafficking strategy within the Street Outreach Program Maintain a current and informed understanding of issues related to sexual assault, domestic violence, and human trafficking Oversee staff training to ensure outreach workers and volunteers can recognize potential indicators of trafficking and respond appropriately Establish and maintain strong collaborative partnership with law enforcement, service providers, coalitions, and community-based organizations addressing trafficking Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives Advocate for survivor-centered, trauma-informed approaches in all program responses Minimum Qualifications: Education: Bachelor’s degree in social work or human services area; relevant experience, as determined by The Salvation Army, may be considered in lieu of the education requirement

Requirements

Bachelor’s degree in social work or human services area; relevant experience, as determined by The Salvation Army, may be considered in lieu of the education requirement
Minimum one year of experience in the supervision of comparable social service programs
The Salvation Army Case Worker Certification
Coordinated Entry Assessment certification- within 120 days
Case Worthy- HMIS, MAAC – within 120 days
Person Centered Case Management Certification- Obtain within the first 120 of hire
Narcan Certification- Obtain within the first 120 days of hire
Knowledge of local resources and services available to houseless individuals
Commitment to ongoing learning and development, including seeking out training opportunities to deepen trauma-informed, strength-based, and solution-focused practices.
Remian calm in stressful situations to effectively and safely engage with unhoused individuals.
Strong organizational and leadership skills
Proficiency in record keeping and data management
Ability to monitor and report expenditures
Must possess a valid driver's license from the state in which you reside, have a personal vehicle and maintain appropriate insurance; meet requirements of agency’s drug free workplace policy and pass a background check.
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

street outreach, emergency shelter, and houseless services experience preferred
community initiatives coordinating experience preferred

Responsibilities

Oversee, coordinate, and evaluate The Army Salvation Street outreach and engagement program operations and activities as well as staff and volunteers
Organize and participate in public outreach, education and advocacy efforts
Assist Housing Services Manager in the development and implementing program services that adheres to trauma-informed, progressive engagement, and solution focused best practices
Recruit, supervise, and mentor staff and volunteers, ensuring alignment with programming mission and goals
Participates in weekly/monthly internal and external meetings as necessary to remain informed about resources, gather relevant information, and provide timely reports
Provide leadership to street outreach staff and volunteers through observation, training, and modeling effective engagement, including, at times, assisting with outreach efforts
Ensure quality and consistency of services
Works a flexible schedule to meet the needs of the program, staff, and clients and to be responsive to changing environmental conditions which may impact the unhoused population
Conducts Coordinated Entry-CE- assessments and facilitates referrals to relevant community resources as required
Coordinate The Salvation Army’s response to the needs of those on the streets in times of inclement weather in the Kansas City Metro
Participates and coordinates with the planning, implementation, and conducting of the Point in Time Count (PIT) for the Kansas City Metro
Maintain strong relationships and collaboration with existing street outreach organizations and efforts to ensure coordination of services
Assist the Housing Services Manager in maintaining strong relationships with local shelters, service providers, and community organizations
Collaborate with local food banks, restaurants, and donors
Collaborate with faith-based organizations, schools, and businesses to build a network of support and resources for the houseless population
Collaborate with The Salvation Army corps within the Area Command to educate on issues impacting the unhoused population; Provide guidance on outreach efforts at each corps
Ensure representation and participation by The Salvation Army in local houseless initiatives, including Zero KC Collaborative
Ensure accurate data collection and reporting, prepare detailed monthly reports on outreach activities, and outcomes to meet and support organizational funding requirements
Maintains client related data in tracking systems HMIS
Participate in the development and administration of program budgets, monitor program expenditures, and identify and recommend resolutions for budgetary issues
Ensure efficient use of resources to maximize the impact of outreach efforts
Provide leadership in developing and implementing The Salvation Army’s anti-trafficking strategy within the Street Outreach Program
Maintain a current and informed understanding of issues related to sexual assault, domestic violence, and human trafficking
Oversee staff training to ensure outreach workers and volunteers can recognize potential indicators of trafficking and respond appropriately
Establish and maintain strong collaborative partnership with law enforcement, service providers, coalitions, and community-based organizations addressing trafficking
Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives
Advocate for survivor-centered, trauma-informed approaches in all program responses