Strategy & Operations Senior Manager

RM Palmer Company LLC•Wyomissing, PA

just now•Hybrid

About The Position

At R.M. Palmer Company, our mission is clear: Driving innovation that celebrates life’s special moments by focusing on value and integrity while making candy fun in everything we do. We take pride in blending creativity and tradition to deliver products that spark joy, bring smiles, and create lasting memories, one chocolate at a time. Join a team where your work makes life a little sweeter every day! The Strategy & Operations Senior Manager is a senior, highly analytical individual contributor role that partners directly with the President and Executive Leadership Team to drive strategic and operational performance across the business. This role owns and advances the company’s Sales, Inventory & Operations Planning (SIOP) process while also leading high-impact, cross-functional strategic projects. The position operates in a complex, seasonal, consumer-driven food manufacturing environment where demand must often be planned ahead of firm orders, requiring informed risk-taking, strong analytics, and confident decision facilitation. This position is located at our Wyomissing corporate office with a hybrid schedule.

Requirements

The ideal candidate is a data-driven problem solver and trusted business partner with strong executive presence, a bias for action, the ability to influence without authority, and comfort navigating ambiguity to deliver measurable business outcomes.
4+ years of experience in operations, strategy, consulting, analytics, banking, business development, or related fields
Advanced analytical capabilities, including comfort working with imperfect data to drive sound decisions with clear lines to the operational and financial impacts of each
Solid business and financial acumen, including a foundational understanding of P&L and production KPIs and the ability to build and interpret models
Proven project management and organizational skills, with the ability to translate frameworks & standard processes into practical project plans that are executed through to completion
Exceptional communication and meeting facilitation skills
Confidence influencing without authority to drive accountability to agreed upon plans
Ability to operate independently with a strong bias for action, prioritization, accountability, and continuous improvement

Nice To Haves

Experience in consumer-facing food manufacturing or confectionery preferred
MBA or equivalent advanced business experience a plus
Skilled across analytical and presentation tools, including Microsoft Office Suite and PowerBI; familiarity with ERP systems a plus

Responsibilities

Collaborate with the company President and other Executive team members to identify, scope, and execute strategic & operational priorities in the business
Own the Sales Inventory, and Operations Planning (SIOP) using a data-driven approach to improve cross-functional coordination across a complex sales, production, and supply chain operation
Support the annual operating plan process in collaboration with Finance and Operations
Leverage new ERP system to drive improved, data-driven clarity around business performance, including developing and reporting on key performance indicators by business unit
Analyze imperfect and incomplete data sets to draw conclusions and develop action plans with clear operational and financial implications
Translate ambiguous goals into structured project plans with clear milestones, ownership, and outcomes that improve Palmer’s operations and deliver on its growth objectives
Lead strategic projects to accelerate quality growth, maximize efficiency, and/or progress the people and culture agenda
Work cross-functionally to investigate, conduct analysis, and develop solutions to operational challenges and drive process improvement
Drive accountability across functions and organizational levels without direct managerial authority

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