Strategy & Operations Principal, Partner Operations

Via•New York, NY

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Strategy & Operations Principal you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

Requirements

Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree
You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
You are a savvy and tactful communicator: you intuitively find the right tone in every situation
You desire to foster a culture deeply committed to providing a world class customer service experience
You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
You are a problem solver; you don’t accept the status quo and are always looking for creative solutions

Responsibilities

Manage the on-site daily operations of Via’s service on behalf of our partner
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
Manage and mentor the on-site team of dispatchers and shift managers
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.