Strategy & Operations, Lead

Finch Legal•New York City, NY

15h•$100,000 - $180,000

About The Position

About Finch We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role As Finch scales, our operational backbone must scale with it. This role takes a broad, cross-functional view of how work moves through the company—across firms, internal teams, and product surfaces—and ensures that our systems, workflows, and structures grow in a way that is resilient, efficient, and high-quality. You’ll shape the strategy for how operations evolve across the business, partnering with leaders in product, engineering, legal ops, and firm experience to design systems that can handle increasing complexity without sacrificing speed or client care. You’ll grow and coach a team of customer-centric and high velocity operators, with the goal of helping each member scale the ground beneath their feet. The heart of this role is systems thinking: understanding how Finch works, where it doesn’t, and building systems to help maintain quality as we continue to scale exponentially.

Requirements

Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
Have experience building zero-to-one systems or teams
Love navigating ambiguity and operating with urgency
Can zoom out to define strategy and dive deep to execute
Care deeply about client experience and operational excellence

Responsibilities

Work directly with the founders and senior leaders at Finch
Set the operational strategy and roadmap for scaling workflows, tooling, and team structures across Case Workflow, Legal Ops Experience, and Firm Experience.
Design cross-functional systems that drive alignment, quality and performance across teams.
Partner with product and engineering to shape scalable, tech-enabled workflows that reduce friction as volumes grow.
Identify and prioritize high-leverage operational improvements across departments, balancing short-term needs with long-term scalability.
Develop and coach a group of experienced operators to scale as Finch inflects.