Extern - Strategy & Operations

Binti•Oakland, CA

1d•Hybrid

About The Position

Binti builds software for state and county government agencies, focusing on reinventing social services. We started in child welfare, with the mission of helping every child have a safe, loving, and stable family. To date, we’ve helped approve more than 100,000 families to foster or adopt, and we support over 49% of the nation’s child welfare system. We have expanded our product offerings in child welfare, moving more to the root of the problem, helping families stay together and avoid separation, and are now expanding horizontally across other areas in social services. Binti is a for-profit, mission-driven software company based in San Francisco, CA. Investors include Founders Fund, First Round Capital, Kapor Capital, and others. We’re a team of ~90 people and growing quickly. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We have a huge, ambitious vision to rewire government to be more effective in expanding opportunities for people around the world, and we are looking for mission-driven, high-empathy, high-performance, and low-ego team members to join us on our exciting journey towards that vision. Help transform the child welfare system, at scale. Binti is a mission-driven technology company working to ensure every child has a family. Our platform powers child welfare agencies across more than half of U.S. states, helping social workers, governments, and providers operate more efficiently and make better decisions for children and families. We are hiring a Strategy & Operations Extern to contribute to a set of priority initiatives spanning product, operations, and customer impact. This role is designed for early-career consultants who want to apply structured thinking, analytical rigor, and emerging technologies like AI in a fast-moving, mission-driven environment.

Requirements

2–3 years of experience in consulting or a similarly rigorous, analytical role
Strong problem structuring, quantitative analysis, and communication skills
Ability to operate independently in ambiguous, fast-moving environments
Track record of driving workstreams and delivering results, not just supporting them
Interest in public sector innovation, social impact, or mission-driven technology
2–3 years of experience currently working in consulting (e.g., Bain, BCG, McKinsey) or a similarly rigorous, analytical role
Candidates must be actively employed as this is an externship opportunity
Candidates must have independent authorization

Responsibilities

You’ll operate as a generalist across Binti’s highest-priority initiatives, with real ownership and exposure to senior stakeholders.
Drive strategic insights
Lead market scans, customer research, and competitive benchmarking
Conduct interviews with cross-functional Binti teams and synthesize insights into clear, actionable recommendations
Map customer journeys to identify friction points and opportunities for improvement
Leverage AI to scale impact
Identify opportunities to apply AI to internal workflows, analysis, and decision-making
Prototype lightweight AI-enabled solutions (e.g., research synthesis, reporting, ops tooling)
Incorporate AI into your strategic project from scoping through execution
Turn data into decisions
Build and refine executive-ready reports used by senior state leaders
Analyze customer cohorts and performance metrics to uncover trends and inform strategy
Strengthen how Binti measures and communicates outcomes
Build and scale internal capabilities
Create playbooks, documentation, and tools that improve how teams operate
Shape the narrative
Develop case studies, thought leadership, and materials used in external engagements
Own a high-impact project
Design and lead a standalone strategic initiative from scoping through execution
Deliver tangible improvements to operations or customer experience

Benefits

An above-market compensation package (salary + equity)
Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
Flexible vacation time to promote a healthy work-life blend
13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving
16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours)
4 weeks of sabbatical after 4 years of service at the company
401k, Commuter benefits, FSA, and DCFSA with administration paid for
$5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
$2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
$300 reimbursement for initial office setup
$50 a month effective work reimbursement to cover internet, electricity, office setup costs, or lunch/snacks with coworkers
Paid jury duty