Strategy & Operations, Demands & Litigation Preparation
About The Position
About Finch We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role Demand letters are one of the most important outputs we produce for our law firm partners, capturing the value of a client’s case and setting the stage for resolution. We’re looking for a sharp operator to help Finch deliver best-in-class demands at scale. You’ll blend operational excellence with product thinking, designing systems to ensure every demand is comprehensive, personalized, and delivered with speed and accuracy. You’ll work across Legal Ops, Product, and Engineering to automate repetitive work while protecting the quality and trust that attorneys expect. In addition, you’ll help develop our new offering (in beta) of litigation preparation tooling that helps set attorneys up for success when they take on a case going to litigation.
Requirements
- Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
- Have experience building zero-to-one systems or teams
- Love navigating ambiguity and operating with urgency
- Can zoom out to define strategy and dive deep to execute
- Care deeply about client experience and operational excellence
Responsibilities
- Build and refine playbooks to ensure demands capture every relevant treatment, diagnosis, and fact that strengthens a case
- Maintain a 0% hallucination rate by designing safeguards and review processes that keep AI outputs trustworthy
- Ensure demands are personalized to each firm’s strategy, reflecting how they plan to present the case in litigation or settlement
- Identify and implement automation opportunities that speed up demand creation without sacrificing quality
- Partner with product to influence the roadmap for demand tools and workflows
- Track and improve throughput and quality metrics to scale demand generation significantly in the next 12 months
- Collaborate daily with operations, design, and engineering to iterate quickly and solve high-leverage problems
- Break new ground on litigation preparation, managing the beta experience and production release when the product is ready
Benefits
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team dinners
- Flexible PTO (we trust you to take the time you need)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
