Litigation Operations Manager

Keller Postman•Washington, DC

3h•$150,000 - $170,000•Onsite

About The Position

Keller Postman delivers justice at scale. We represent individuals and small businesses—hundreds of thousands of them—and get them compensation for harm caused by powerful corporations or the government. We have recovered billions of dollars in litigation against some of the most sophisticated actors in the world. Our work combines the intellectual rigor of legal practice with the innovation, pace, and scale of a tech startup. Our firm accordingly comprises not only world-class lawyers but also distinctive developers, data scientists, designers, communications professionals, and analysts. The Litigation Operations ("LitOps") team sits at the heart of Keller Postman’s intense and interdisciplinary work. Composed of former consultants, lawyers, and product managers, the team is the nexus between the firm’s litigators, technologists, and operations professionals. We are responsible for understanding complex legal situations, translating them into concrete projects, and marshalling resources from across the firm to deliver them. By way of example, LitOps has developed tech products used by hundreds of thousands of clients, put innovative communication tools at the fingertips of our case management team, and built AI-enabled apps to turbocharge record-review and other key legal processes. When Keller Postman delivers justice at scale, the LitOps team contributes the “scale” part. The LitOps team is seeking a strategic, analytical, and highly driven Litigation Operations Manager to report directly to the Chief Counsel for Litigation Operations, the leader of the LitOps function. This role will serve as a key leader within the team, owning and driving mission-critical operational initiatives across the firm’s litigation portfolio. Working cross-functionally with attorneys, operations professionals, technologists, and external vendors, the Litigation Operations Manager will lead complex quantitative and qualitative analysis; oversee the development of dashboards and reporting infrastructure; manage large-scale operational workstreams; contribute to product development; and drive execution of high-impact communications campaigns—all within the high-stakes, fast-paced environment of mass litigation. This role is ideal for experienced professionals who combine strategic thinking with operational excellence and are motivated to build scalable systems that power complex litigation efforts. This position is full-time in-office in either our Chicago or Washington, D.C. office. Compensation for this position, depending on experience, is an annual salary range of $150,000 to $170,000, plus benefits and a year-end discretionary performance bonus.

Requirements

Highly structured, strategic thinker with strong analytical and problem-solving capabilities.
Advanced quantitative skills and strong command of statistical concepts and data interpretation.
Demonstrated ability to lead complex projects from conception through execution.
Excellent organizational skills and meticulous attention to detail.
Exceptional written and verbal communication skills, including the ability to translate complex data into actionable insights.
Strong time-management skills with the ability to prioritize competing demands and meet aggressive deadlines.
Proven ability to operate effectively in a fast-paced, high-performance environment.
Ability to work independently while also leading and collaborating across teams.
Advanced proficiency in Microsoft Excel.
Experience with SQL or related query languages and data platforms.
Experience with CRM systems and workflow tools (e.g., Salesforce, Monday.com) preferred.
Bachelor’s degree from a top-tier university required; advanced degree a plus.
5–8+ years of relevant experience in consulting, operations, analytics, legal operations, or a related field.
Prior experience managing teams, vendors, or large-scale operational programs strongly preferred.

Nice To Haves

Experience in high-growth, technology-enabled, or legal services environments is a plus.

Responsibilities

Serve as a strategic partner to the Chief Counsel for Litigation Operations on mission-critical initiatives requiring sophisticated analysis, structured problem solving, and cross-functional leadership.
Lead the design, development, and maintenance of dashboards and reporting tools used by firm leadership and litigation teams to drive decision-making.
Oversee large-scale operational workstreams supporting litigation campaigns, including client outreach, records collection, evidence review, and claims administration.
Manage and develop relationships with external vendors responsible for client communications, technology solutions, and operational support, ensuring performance against defined KPIs and service-level expectations.
Partner with attorneys and product teams to design and optimize client-facing applications, forms, and communications to maximize engagement and efficiency.
Identify process inefficiencies and implement scalable solutions to improve execution across litigation operations.
Master and optimize firm technology platforms (including Salesforce, Twilio, Monday.com, Azure DevOps, and proprietary tools), while identifying opportunities for automation, integration, and innovation.
Supervise and mentor junior team members, including LitOps Analysts and Assistants, providing guidance on analytical rigor, project execution, and professional development.
Drive continuous improvement initiatives across the LitOps function.
Other duties as assigned.