Strategy & Operations Associate
About The Position
As a Customer Strategy & Ops (CSO) Associate, you will sit at the intersection of our customers, product, and go-to-market teams. You’ll guide customers through the full lifecycle with a focus on training, enablement, renewals, and identifying/driving expansion opportunities. You’ll spend time ensuring that our customers achieve successful outcomes and work cross-functionally with our Sales, Operations, and Product teams. As the first CSO hire, you will help refine and execute the foundational playbooks, tooling, and processes that scale Lightyear’s customer experience. This role is designed to grow into the right hand of the Head of Customer Success, with significant growth in responsibility and compensation over time. This position will be full-time and fully remote with competitive total cash compensation ranging from $115-135k based on experience and additional equity compensation.
Requirements
- 2+ years experience post undergrad at a top-tier consulting, investment banking, startup, or comparable operationally intensive experience
- Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment
- Strong communication, presentation, and relationship-building skills
- High degree of comfort with Excel including the ability to spot trends, interpret reports, and refine/build dashboards
Nice To Haves
- Bonus if located in Austin (Hiring Manager is based in Austin)
Responsibilities
- Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders
- Deliver relevant training and enablement materials to customers to ensure they have confidence and success with the Lightyear platform
- Measure and communicate impact through the use of product analytics and financial metrics, including ROI analyses and customer case studies
- Prepare and deliver quarterly business reviews that connect customer goals with Lightyear’s product impact
- Directly impact GDR and NDR by owning customer renewals, proactively identifying account risks, and leading opportunities for expansion in partnership with Sales
- Advocate for customers internally, influencing product and operations decisions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
