Strategy & Operations Analyst - Care

Charlie Health•New York, NY

19h•$75,000 - $100,000•Hybrid

About The Position

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Charlie Health is seeking a highly motivated, intellectually curious, and data-driven Strategy & Operations Analyst to join our Care Strategy team. In this role, you’ll focus on improving the group-based care experience – from how clients are matched to groups, to how we plan capacity, retain clinicians, and deliver consistently high-quality care at scale. You’ll work closely with Clinical Leadership, Group Operations, Product, and Data teams to design systems and strategies that balance client outcomes, clinician experience, and operational sustainability. This role sits at the center of how Charlie Health delivers care day-to-day. This is an ideal position for someone who thrives in ambiguity, learns quickly, and wants to make a tangible impact. You'll have exceptional autonomy and responsibility while being expected to "think like an owner" and commit to Charlie Health's success.

Requirements

Bachelor's degree in Business, Analytics, Finance, Math, Computer Science, or similar analytical subject area
1-3 years of relevant work experience; consulting, investment banking or analytical operations candidates are strongly preferred
Experience with SQL and/or Tableau strongly preferred
Exceptional communication, interpersonal, listening and relationship-building skills
Advanced Excel skills
Resourceful with a natural ability to problem solve
Proactive self-started and natural multitasker
Meticulous attention to detail
Highly analytical, with an ability to construct research and data-driven recommendations
Located within a 45-minute commute of New York City and able to work 4 days a week out of our New York City office

Responsibilities

Analyze and improve the group care experience, including client-to-group matching, attendance, engagement, and outcomes
Build forecasting and capacity models to support group planning, clinician utilization, and sustainable growth
Partner with Clinical and Operations leaders to identify drivers of clinician retention, performance, and satisfaction – and design strategies to improve them
Design and implement scalable processes, systems, and workflows that improve care delivery efficiency and consistency
Evaluate trade-offs between client experience, clinician capacity, and operational constraints to inform strategic decision-making
Lead cross-functional initiatives across Care Ops, Clinical, Product, and Engineering teams to implement new programs, tools, or care models
Develop dashboards, performance tracking, and executive-ready materials to communicate insights and recommendations to leadership
Support experimentation around group structure, scheduling, staffing models, and care pathways