Strategy & Operations Analyst
About The Position
Charlie Health is seeking a highly motivated, intellectually curious, and data-driven Strategy & Operations Analyst. This role will sit on one of two teams – Admissions Strategy or Care Strategy – depending on background, interests, and business needs. Across both teams, you’ll work at the intersection of data, operations, and product to improve how clients access care and how care is delivered at scale. You’ll partner closely with leaders across Operations, Clinical, Product, Engineering, and Data to identify opportunities, run analyses, and implement solutions that improve outcomes, experience, and operational sustainability. This is an ideal role for someone who thrives in ambiguity, learns quickly, and wants meaningful ownership early in their career.
Requirements
- Bachelor’s degree in Business, Analytics, Finance, Math, Computer Science, or a related analytical field
- 1-3 years of relevant work experience; consulting, investment banking or analytical operations candidates are strongly preferred
- Experience with SQL and/or Tableau strongly preferred
- Advanced Excel skills
- Highly analytical thinker with the ability to translate data into clear recommendations
- Exceptional communication and stakeholder-management skills
- Resourceful, proactive, and comfortable juggling multiple priorities
- Meticulous attention to detail and strong ownership mentality
- Located within a 45-minute commute of New York City and able to work 4 days per week in our NYC office
Responsibilities
- Analyze and optimize the end-to-end admissions funnel to improve conversion and speed to care
- Identify people, process, and technology gaps driving funnel leakage or missed follow-up
- Develop Excel-based forecasting and capacity models that inform staffing needs, optimize utilization, and enable sustainable growth
- Quantify opportunity size and ROI to inform prioritization of admissions initiatives
- Design and implement scalable, tech-enabled workflows that improve Admissions Coordinator efficiency and consistency
- Partner with Product and Engineering on product-led onboarding initiatives and evaluate impact
- Support experimentation and A/B testing across admissions workflows, messaging, and tooling
- Analyze and improve the group care experience, including client-to-group matching, attendance, engagement, and outcomes
- Partner with Clinical and Operations leaders to identify drivers of clinician retention, performance, and satisfaction
- Design and implement scalable processes, systems, and workflows that improve care delivery consistency
- Evaluate trade-offs between client experience, clinician capacity, and operational constraints
- Lead cross-functional initiatives to help implement new programs, tools, or care models
- Develop dashboards and executive-ready materials to communicate insights and recommendations
- Support experimentation around group structure, scheduling, staffing models, and care pathways
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
