Strategy Intern

Crum & Forster • Glastonbury, CT

9h • $16 - $28 • Hybrid

About The Position

Travel Insured International, a Crum & Forster company, is hiring a Strategy Intern.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
The Strategy Intern will investigate and analyze opportunities to leverage Large Language Models (LLMs) and Artificial Intelligence (AI) to increase the efficiency and effectiveness of Travel Insured International operations. This internship offers hands-on exposure to cutting-edge technology, operational workflows, and insurance processes, supporting C&F’s commitment to digital transformation.
This is a hybrid Summer Internship, with time in our Glastonbury, CT office. Two days are required in the office throughout the Internship.

Requirements

• Strong analytical and problem-solving skills
• Ability to work both independently and in a team environment
• Exceptional communications skills, both oral and written
• Personal concern, interest, pride and accountability in all areas of responsibility
• Ability to effectively handle multiple tasks in a fast paced environment
• Strong organization and time management skills, with exceptional attention to detail
• Pursuing a Bachelor’s Degree in Computer Science, Data Science, Information Systems, Business Analytics or a related field from an accredited College/University
• Intermediate level of proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.) required
• Strong interest in AI, machine learning, and digital innovation in the insurance industry.
• Experience with research, business analysis, or process improvement (coursework or projects).
• Familiarity with generative AI tools, or data analytics platforms.

Responsibilities

• Research and identify how existing LLMs and AI tools (e.g., Genie, ChatGPT, OpenAI) can support daily tasks and workflows for roles within Operations, Claims, Customer Service, Underwriting, and IT.
• Interview and collaborate with team members across departments to understand their routine challenges and needs.
• Map out specific job functions and propose practical, low-integration ways to use LLMs (such as automating responses, drafting communications, summarizing documents, or assisting with research).
• Develop training guides or quick-reference materials to help staff use AI-powered assistants for tasks like policy review, claims documentation, customer inquiries, and internal knowledge sharing.
• Test and evaluate existing AI tools in real-world scenarios relevant to Travel Insured International—documenting outcomes, user experience, and measurable improvements.
• Prepare role-specific recommendations for utilizing LLMs and AI tools, detailing how each department or position can benefit from adoption.
• Present findings and easy-to-implement solutions to relevant stakeholders, focusing on immediate efficiency gains rather than complex integrations.
• Support the creation of "best practice" templates or process enhancements to foster broader adoption of AI tools within day-to-day operations.
• Other duties as assigned

Benefits

• We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know.

What This Job Offers

• Career Level: Intern