Strategy & Innovation Analyst

County of Mecklenburg, NC•Charlotte, NC

About The Position

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. The County Manager’s Office is responsible for executing the policy decisions of the Board of County Commissioners and leading the County organization by overseeing the administration of County departments. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County Government and help us provide a community of pride and choice for people to live, learn, work, and recreate. POSITION SUMMARY This position is responsible for performing organization-wide evaluations and analysis of County programs, services, and operations. This position will be part of a team of analysts that each work with departments to develop and track strategic business plans, develop and report on organizational and operational performance measures, and partner with stakeholders to plan, conduct, and report out on program evaluations. This position will also be part of project teams responsible for projects such as the annual Employee Climate Survey, Community Survey, Community Pulse Report, and the Annual Corporate Performance Report. Candidates for this position should be able to clearly demonstrate experience conducting program evaluations and/or measuring organizational performance.

Requirements

Master's Degree in Business Administration, Public Administration or a related field and two years of related professional experience OR Bachelor's Degree in Business Administration, Public Administration or a related field and four years of related experience.
Business English, Spelling and Arithmetic
Overall function and responsibilities and services in assigned area
Project management and research principles and resources
Proficiency in Microsoft Office products
Budgetary principles
Data analysis principles
Performing statistical analysis
Conducting research
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Collaboration – Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Facilitating Change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Tableau or Power BI
Ability to demonstrate experience conducting program evaluations and/or measuring organizational performance.

Responsibilities

Lead efforts to manage the annual Employee Climate Survey and Community Survey. Conducting analysis of the data and developing reports for the County leaders and the public
Assist departments with the development of strategic business plans to include reviewing goals, objectives, strategies, actions, and measures. Partnering with the budget analysts and departmental fiscal staff to assist with identifying costs to achieve the goals and objectives
Lead the annual performance review cycle that consists of conducting analysis of data and contextual information to help the County leaders understand what is occurring with regards to performance throughout the County. The individual may also assist with developing dashboards and ways to visualize the data and information out of the County's Performance Management System
Conduct evaluations of various programs and services commonly known as program evaluations
Prepare and conduct presentations and reports for the County leaders
Assist County leaders and others on research and innovation projects to help the organization remain forward-thinking in practice and service delivery
Work on other exciting and fun special projects as identified such as diversity management, community resource centers, health and human services integrated service delivery project, etc.
Participate in research and analysis projects to develop sustainable, repeatable and quantifiable business process improvements
Research best practices to develop recommendations for processes that increase productivity and help to reduce overall cost
Respond to requests from County or local municipality government
May also be responsible for managing projects aligned with the Corporate Scorecard goals
Gather and organize information about the problem to be solved or the procedure to be improved
Interview personnel and conduct on-site observations to determine the methods, equipment, and personnel that will be needed