Strategy Deployment Specialist

Xylem•Nashville, TN

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking, and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales. The Specialist is responsible for troubleshooting customer issues, providing data and guidance to the sales team, managing sales tracking tools, and analyzing sales trends. This role requires strong analytical skills, excellent communication abilities, and a solid understanding of sales support processes. Responsibilities: Sales Support • Provide administrative support to sales team • Assist in creating and maintaining sales materials • Coordinate sales meetings and manage calendars Customer Service • Respond to customer inquiries and concerns • Process orders and track shipments • Handle customer complaints and escalate to appropriate parties Data Management • Organize and maintain customer database • Generate and analyze sales reports • Keep track of inventory and sales numbers Marketing Support • Assist in creating and distributing marketing materials • Coordinate and attend trade shows and events • Conduct market research and gather competitor information Training and Development • Train new sales team members on processes and procedures • Continuously update and improve training materials • Provide ongoing support and guidance for sales team Collaboration • Work closely with sales team to achieve company goals • Communicate and collaborate with other departments • Participate in team meetings and provide input and ideas Problem Solving • Identify and troubleshoot issues for customers and sales team • Find solutions to improve sales processes and efficiency • Assist in resolving conflicts and handling difficult situations Organization • Keep track of deadlines and prioritize tasks • Maintain and update sales documents and records • Ensure all necessary materials are readily available for sales team Continuous Learning • Stay updated on industry trends and product knowledge • Attend training and development opportunities • Continuously improve skills and knowledge to better support sales team. High Impact Behaviors: • Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives. • Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams. • Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders. Qualifications: • Bachelor’s in Business, Marketing, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. • Strong technical skills with proficiency in sales tools and software (e.g., SalesForce, CRM systems). • Experience in developing and implementing sales strategies and plans. • Knowledge of experimental design and statistical analysis techniques. • Strong project management skills with the ability to manage multiple projects simultaneously. • Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders. • Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)

Requirements

Bachelor’s in Business, Marketing, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Strong technical skills with proficiency in sales tools and software (e.g., SalesForce, CRM systems).
Experience in developing and implementing sales strategies and plans.
Knowledge of experimental design and statistical analysis techniques.
Strong project management skills with the ability to manage multiple projects simultaneously.
Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.
Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.