Deployment Specialist - Gramercy

Bellwether Technology•Gramercy, LA

1d•Onsite

About The Position

Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate efficiently and grow with confidence. Our employee-centric culture is the heart of our success and has earned Bellwether recognition as a “Top Workplace” by The Times-Picayune for seven consecutive years. We are especially proud of this recognition as it’s based on feedback from our own team. We are seeking a proactive, customer-focused Deployment Specialist to join our team. This position requires onsite client support 5-days a week at one of our client locations, giving you the opportunity to directly impact client operations and satisfaction. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and collaborating in a fast-paced environment. They bring a customer-first attitude, and the ability to communicate technical concepts clearly to non-technical users.

Requirements

Minimum 1 year in a technical support or IT help desk role (internship/volunteer work accepted).
Working knowledge of Microsoft Windows desktop OS and Microsoft Office Suite.
Strong written and verbal communication skills.
Valid driver’s license, reliable transportation, and willingness to travel to client sites within the region.
Ability to lift and transport IT equipment (up to 50 lbs.) and work in varied physical settings.
Team-oriented mindset and ability to prioritize tasks effectively.
Completion of some college coursework in IT, computer science, or a related field (degree preferred).
Must have calid TWIC card or be willing to obtain one.

Nice To Haves

Familiarity with current versions of Windows Server.
Understanding of networking technologies such as routers, switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols.

Responsibilities

Troubleshoot and resolve desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, and general printer repairs.
Manage deployments for enterprise-level workstations and tablets.
Create and track service tickets, escalating as needed to teammates, vendors, or 3rd-party support providers.
Collaborate with users to clarify issues, set expectations, and deliver exceptional service.
Report client or quality concerns to management for continuous improvement.
Perform Active Directory user management and collaborate with teammates to meet service delivery goals.
Take on additional responsibilities as assigned.