Strategy & Business Operations Lead

eBay•San Jose, CA

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the Global Fashion Team: The Global Fashion team is one of eBay's most vital verticals, generating approximately $10 billion in Gross Merchandise Volume (GMV). Our focus spans key categories such as apparel, sneakers, watches, handbags, and jewelry. We drive initiatives like eBay’s Authenticity Guarantee, Connected Products, and Certilogo, all aimed at building the future of circular fashion. Our mission is to make sustainable commerce easier and more rewarding for brands, sellers, and customers alike. Role Overview: Strategy & Business Operations Lead, Fashion As the Strategy & BizOps Lead for Fashion, you will play a pivotal role advancing the success of eBay’s Global Fashion programs. This is a high-leverage role for someone who can turn ambiguity into a crisp strategy, align senior stakeholders, and drive execution across Category, Product, Marketing, Analytics, and Engineering. Using AI-enabled capabilities, you will lead work end-to-end—executive narratives and materials, strategic deep dives, and operational cadence—to translate priorities into measurable outcomes. You will report to the Director of Luxury.

Requirements

Management consulting background: Proven structured problem solving and executive-ready communication; experience leading complex, cross-functional workstreams from strategy to execution.
AI experience: Led or partnered on GenAI/ML initiatives with measurable impact (e.g., automation, model-driven workflows, analytics/decisioning, experimentation, or product features).
Strong operator and program leader: Builds operating systems, drives momentum, manages multiple priorities, and closes loops with rigor.
Analytical horsepower: Comfortable with messy data; able to synthesize quickly into actionable insights and clear recommendations.
Executive storytelling: Able to distill complexity into crisp narratives, decision points, and compelling materials for senior leadership.
Ecommerce fluency: Strong understanding of ecommerce/marketplace dynamics; Fashion and/or re-commerce experience is highly desirable.
Influence without authority: Navigates complex stakeholder environments and drives alignment across Category, Product, Marketing, Analytics, and Engineering.
Travel: Willingness to travel up to 30% of the time.

Responsibilities

Set the growth agenda: Translate leadership priorities into a focused roadmap across jewelry, handbags, watches, sneakers, apparel, and accessories—defining what to win, where to invest, and how success is measured.
Run the business: Build and operate the operating rhythm (OKRs, weekly/monthly business reviews, initiative governance, decision logs) that drives clarity, accountability, and speed.
Lead strategic projects: Identify the biggest growth constraints (selection, price/value, conversion, seller activation, trust signals), quantify the opportunity, and drive cross-functional plans with clear owners and milestones.
Drive AI-enabled transformation: Identify where AI can unlock step-change outcomes (e.g., listing quality/attribute extraction, pricing guidance, personalized merchandising, counterfeit/risk detection, seller support automation), then partner with Product/Data/Eng to pilot, measure, and scale.
Create executive narratives: Produce tight, compelling materials for senior leaders—problem statements, options, tradeoffs, recommendations, and clear asks.
Unblock execution: Influence across teams, resolve tradeoffs, and ensure follow-through—especially when priorities compete.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume