Strategy and Operations, Senior Associate | Healthcare

EliseAI•New York, NY

1d•$100,000 - $160,000•Onsite

About The Position

This is a newly created role that is critical to the successful onboarding and deployment of our healthcare product with customers. You’ll serve as the operational bridge between our Sales, Product and Engineering teams — ensuring our clients see value quickly and that our internal teams are aligned throughout the customer lifecycle. You’ll work closely with the healthcare leadership team to refine operational processes, drive implementation success, and continuously improve client outcomes through hands-on coordination, strategic insight, and detailed execution. This is a high-ownership, cross-functional role ideal for someone who thrives in a fast-paced, evolving startup environment and has strong organizational, communication, and problem-solving skills.

Requirements

3-5 years of experience in management consulting, banking, as a founder, or in an operational/generalist role at an early-stage startup
Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels
Willingness to take on a variety of roles
Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
Ability to take ownership and accountability
Willingness to work in person at our office 5 days a week

Responsibilities

Lead client facing engagements, joining customer calls to track progress, surface needs, and ensure a smooth rollout experience
Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment
Coordinate across Sales, Product, and Engineering to remove blockers and deliver on timelines
Monitor client adoption and feedback, identifying trends and improvement opportunities in both process and product
Support documentation and continuous refinement of internal implementation workflows and client communications
Maintain a high level of client satisfaction by ensuring expectations are clear, timelines are met, and communication is proactive
Take ownership of projects and client issues with a bias toward solutions and action
Attract top-tier talent to join our driven team
Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Benefits

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!