Strategy and Operations Manager, Categories and Expansion

Whatnot•New York, NY

11d•Hybrid

About The Position

The Categories and Expansion team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. This role sits on our Revenue Operations team, which supports our Sales and Post Sales Teams in growing our seller base and partnerships. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role are required to be within commuting distance of our Los Angeles, San Francisco, or New York City hubs. People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

Requirements

Past experience in consulting of finance and/or past experience in strategy, business operations or analytics at a high growth start-up
Strong strategic sense with the ability to balance data driven insights and business instincts
Exceptionally analytical with the ability to develop high level insights while not being afraid to get down and dirty with the data
Excellent executive communication skills. You can show and explain insights to a variety of audience types
Excellent data skills including strength with SQL and excel
Experience supporting the post sales motion of a GTM org
You have been a top performer wherever you have worked
Comfort working exceptionally fast in an ambiguous work environment
Ability to operate independently and go deep on projects while also building key cross collaborative relationships across the company

Nice To Haves

Experience working on a marketplace or a two-sided platform
Passion for creator communities, existing product categories on Whatnot, and/or new verticals that are uniquely suited for live e-commerce
Experience buying and selling in online marketplaces communities

Responsibilities

Work closely with the data team on reporting and analyzing performance data and recommend course corrections as needed
Take on key strategic and operational special projects that move the business forward and help us scale
Work with the post sales GTM team to build and develop playbooks and documentation
Support GTM leaders in identifying and presenting data and insights
Support category team with analysis and success measurement of initiatives
Work closely with the GTM launch, category, and central ops functions to ensure smooth operation and clear division of responsibility
Understand the competitive landscape and develop strategies to grow Whatnot’s market position
Analyze and understand the live selling and broader market to stay on top trends and inform our GTM strategy
Partner with the ops and product teams to ensure broad cross functional alignment and make sure our GTM efforts are set-up for success

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.