Strategy and Operations Coordinator, Product & Engineering

Etsy•New York, NY

6d•$92,000 - $120,000•Hybrid

About The Position

The Strategy and Operations Coordinator plays a critical role in keeping the Buyer organization operating smoothly, aligned, and connected. This role focuses on coordination, enablement, and organizational health—ensuring that teams stay informed, leaders are supported, and cross-functional work moves forward efficiently. As the central hub for communication and operations, the Coordinator helps Buyer teams execute with clarity and predictability, without owning product strategy or decision-making. This is a full-time position reporting to the Senior Director, Engineering. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy's Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here . What's this team like at Etsy? The Buyer X Coordinator keeps BuyerX running smoothly and connected. The role focuses on coordination, communication, and operational clarity to help leaders and teams stay aligned. Over time, the Coordinator grows into a trusted operational partner, shaping how the organization collaborates and executes alongside BuyerX leadership and cross-functional peers.

Requirements

Proven ability to design, manage, and refine operating rhythms, processes, and cross-team workflows.
Strong written and verbal communication skills, with experience creating clear internal updates, presentations, and org-wide communications.
Demonstrated skill in coordinating multi-stakeholder projects and keeping teams aligned on timelines, deliverables, and expectations.
High emotional intelligence and the ability to build trust, maintain discretion, and navigate relationships across all levels of an organization.
Experience providing administrative and logistical support to senior leaders, including scheduling, logistics, meeting prep, and event coordination.

Responsibilities

Operating rhythms and process coordination : Design, coordinate, and maintain processes, tools, and operating rhythms across the BuyerX Group, to ensure the team has clarity on what's happening, what's expected, and when.
Planning and reporting : Support BuyerX Group in company-wide processes (e.g., SFP planning, goal-setting, CEO and org-wide reviews) by coordinating participation, managing content and required inputs, and tracking key deadlines for all cross-company deliverables.
Communications and event operations: Draft, coordinate, and manage internal communications (e.g., newsletters, org updates, all-hands content, presentations) while maintaining clear, transparent communication channels between Buyer leads and their teams. Keep distribution lists, Slack channels, and other communication pathways accurate and up to date—reflecting new hires, exits, and org adjustments. Plan and execute team events, offsites, and department-wide gatherings in partnership with Buyer leads and key stakeholders.
Program management : Support priority projects as needed by gathering information, organizing materials
Strategic operational support: Ensure leaders are prepared for meetings/events with materials, agendas, and logistics. Partner with other Coordinators, Program Managers, and Executive Assistants across Etsy to ensure alignment. Represent BuyerX leaders with professionalism, discretion, and confidentiality in internal and external interactions. Serve as a trusted coordination partner, anticipating needs and helping the org stay aligned. Build trust and connections across all layers of the BuyerX group, developing situational awareness of cross-group dependencies. Proactively flag challenges, opportunities, and other relevant updates to BuyerX leadership. Track L&D activities, expense reports, budget elements, and other operational enablers that keep the Buyer organization functioning smoothly.
Administrative support for [VP, ET Direct and/or Group Lead] - Manage leaders' calendars, travel, and other scheduling assignments, as needed.
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.