Strategist - Digital Sales Channel

Staples Inc. • Framingham, MA

27d

About The Position

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of
all sizes to offer products and services to meet our customers’ unique needs. We
are committed to understanding our customers and use best-in-class sales tools
and technology to find the best solutions. We’re constantly discovering new ways
to reach our goals, taking time to develop our skills, and investing in our
career growth, so we can enjoy lucrative opportunities and grow our careers both
within and beyond sales.

The Digital Sales Strategist supports Commercial Industry and Expert Selling
teams by managing GPO and customer partner portals (Digital Sales Rooms) to
expand end-user reach. Responsibilities include building, updating, and
maintaining portals, tracking their status, and aiding in customer
re-engagement. The role also oversees content governance and navigation for the
content management system, ensuring sales materials are organized and
accessible. Strong attention to detail, administrative skills, and
cross-functional collaboration are essential.

Requirements

• A passion for delivering results, delighting customers, and winning as a team.
• Strong organizational skills and attention to detail in managing multiple projects and deadlines.
• Strategic and creative thinking—able to solve problems and adapt quickly.
• Self-motivation and the ability to work effectively with minimal supervision in a fast-paced environment.
• Comfort with administrative and operational tasks related to content management and documentation.
• Clear and professional communication skills with both internal teams and customers.
• Ability to collaborate with cross-functional groups to achieve shared goals.
• Commitment to delivering high-quality, customer-facing work.
• Minimum 3+ years’ related experience.
• Proficiency with MS Office suite.
• Project management experience from planning to execution.

Nice To Haves

• Bachelor’s degree
• Experience managing multiple project deadlines and working with diverse partners and functioning as a key stakeholder.
• Familiarity with digital sales tools, portals, or content management systems.

Responsibilities

• Build, update, and maintain partner portals (Digital Sales Rooms) for our Commercial and Expert Selling teams.
• Implement new sections, improve layouts, and refresh content to drive ongoing engagement on customer portals.
• Track portal development, updates, and performance metrics using shared systems and trackers.
• Maintain accurate records of portal activity, requests, and updates.
• Drive portal re-engagement by identifying value-added updates and supporting sellers with timely content.
• Generate and analyze reports to support customer engagement tracking and sales conversations.
• Partner with sellers to help them use portals effectively within their accounts.
• Collaborate with cross-functional teams to ensure strategies and messaging align with business priorities.
• Troubleshoot basic portal issues and escalate complex needs as required.
• Support content navigation and organization within our content management system.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Opportunities for career growth and professional development in a collaborative, supportive environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level