ATTAINX INC-posted about 6 hours ago
Full-time • Mid Level
Hybrid • Arlington, VA
101-250 employees

AttainX Inc. is seeking a highly experienced Strategist, Digital Marketing Expert & Consulting Professional to serve as the Government’s primary design thought partner and customer experience strategist supporting the DoD’s Military Community and Family Policy (MC&FP) effort. The position will bridge Outreach & Engagement and IT, Cybersecurity, and Data, driving innovation in how information, services, and experiences are delivered to the military community. This role requires a creative leader who can combine vision and execution—fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences across digital platforms.

  • Serve as the primary customer experience strategist and design partner to Government leadership.
  • Collaborate across O&E and IT/Cyber/Data teams to ensure cohesive, accessible, and user-driven design solutions.
  • Translate insights from user research, behavioral data, and stakeholder feedback into actionable design and content strategies.
  • Develop and maintain digital experience standards and brand guidelines that promote consistent, modern, and inclusive user experiences.
  • Guide the integration of human-centered design into enterprise system modernization and communications initiatives.
  • Lead design thinking workshops, journey mapping sessions, and usability testing to identify opportunities for improvement.
  • Recommend and implement data-informed strategies that enhance engagement and accessibility across digital channels.
  • Minimum of five (5) years shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or large-scale enterprise systems.
  • Minimum of five (5) years with human-centered design, analysis of user feedback and behavioral data, and/or creative or brand strategy.
  • Minimum of three (3) years providing design vision and innovation strategies to senior leadership, Program Managers, and product owners that align with organizational goals and objectives.
  • Minimum of three (3) years applying modern design practices, accessibility standards (e.g., Section 508/WCAG), and digital user experience principles, including managing UI/UX testing, evaluation, and optimization.
  • Experience developing UX strategies incorporating journey mapping, usability testing, and iterative design in agile website and application development environments—including native mobile applications—in support of enterprise initiatives and mission objectives.
  • Experience interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals.
  • Certifications in usability or UX design, project/program leadership (e.g., PMP, PgMP), human-centered design, or analytics/marketing.
  • Experience providing support for large Department of Defense contracts with a preference for MC&FP or related support activities.
  • Favorably Adjudicated Tier 3 / Secret Clearance (or higher)
  • U.S. Citizenship Required
  • Bachelor’s degree in a relevant field such as Communications, Marketing, Human-Centered Design, or Business.
  • paid vacation
  • medical
  • dental
  • vision
  • matching 401K plan
  • tuition/training reimbursement
  • Long & Short Term Disability
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service