Strategic Training Partner (Workforce Capability Architecture – Global Quality Management System)

Vertex Inc. • Boston, MA

22d • Hybrid

About The Position

The Strategic Training Partner serves as a Workforce Capability Architect for the global QMS, responsible for designing how processes are translated into role-based capabilities, qualifications, and training programs across all quality value streams. This role partners with Quality System Owners, Process Architects, and Digital Quality Systems to ensure that: training reflects true process execution capabilities are role-based and risk-based training is fully integrated with documentation, systems, and change management This role requires expertise in capability design and architecture. What You Will Own: Process-to-Capability Architecture Translate process design into role-based capability models by: Converting value streams and process maps into: role definitions required competencies capability frameworks Definitions of what people must be able to do, not just what they must read Ensure alignment between: process steps system interactions required skills Global Training & Qualification Framework Define and implement risk-based training that qualifies colleagues to perform GxP processes within a regulated environment. Role-based training models Curriculum design standards Qualification and requalification strategies Risk-based training approaches (not one-size-fits-all) Ensure global consistency across: sites functions modalities Training Integration Across Value Streams Ensure training is embedded within end-to-end value streams by: Aligning training with: Quality Event & CAPA Change Control Supplier Quality Documentation updates Ensure training is triggered by: process changes SOP updates system changes defined business requirements Holistically assess training content to prevent: training that is disconnected from executable tasks or regulatory requirements redundant or low-value training Training Effectiveness & Capability Assurance Move beyond training completion to true capability assurance by: Defining how training effectiveness is measured: performance outcomes error reduction CAPA actions Identifying capability gaps through: deviation trends audit findings inspection observations Establishing feedback loops between: performance data training improvements KPI outputs Digital Alignment (LMS / QMS Integration) Ensure training is digitally enabled and integrated by: Aligning training models with LMS and QMS systems Ensuring correct training triggers from: document updates change control CAPA actions business requirements Supporting automation of: training assignments on-the-job training recertifications qualification tracking Change Impact & Synchronization Define how training evolves with system changes & ensure training updates are synchronized with: documentation process changes system updates Define impact assessment models for: new processes updated procedures Prevent misalignment between: what is written what is trained what is executed Inspection Readiness & Regulatory Alignment Ensure training and qualification meet expectations aligned to ICH Q10 Pharmaceutical Quality System by ensuring GxP training is: role-based traceable inspection-ready Supports inspection preparation and responses Demonstrates that personnel are qualified, not just trained Continuous Improvement of Workforce Capability Drive evolution of how the organization builds capability by introducing and refining modern learning approaches: role-based learning just-in-time training risk-based curricula Reduction of unnecessary training burden Assessments for workforce effectiveness and personnel performance

Requirements

• 8–12+ years in GxP Quality, Training, or Learning & Development
• Bachelor’s degree in Instructional Design, Education, Life Sciences, or related field; Master’s degree preferred.
• Experience designing global training and qualification frameworks
• Strong understanding of QMS processes and regulatory expectations
• Experience with LMS platforms (e.g., Cornerstone, SuccessFactors)
• Experience with process mapping / value streams preferred
• Ability to translate process requirements into capability models
• Strong stakeholder influence in global, matrixed environments

Responsibilities

• Process-to-Capability Architecture Translate process design into role-based capability models by: Converting value streams and process maps into: role definitions required competencies capability frameworks Definitions of what people must be able to do, not just what they must read Ensure alignment between: process steps system interactions required skills
• Global Training & Qualification Framework Define and implement risk-based training that qualifies colleagues to perform GxP processes within a regulated environment. Role-based training models Curriculum design standards Qualification and requalification strategies Risk-based training approaches (not one-size-fits-all) Ensure global consistency across: sites functions modalities
• Training Integration Across Value Streams Ensure training is embedded within end-to-end value streams by: Aligning training with: Quality Event & CAPA Change Control Supplier Quality Documentation updates Ensure training is triggered by: process changes SOP updates system changes defined business requirements Holistically assess training content to prevent: training that is disconnected from executable tasks or regulatory requirements redundant or low-value training
• Training Effectiveness & Capability Assurance Move beyond training completion to true capability assurance by: Defining how training effectiveness is measured: performance outcomes error reduction CAPA actions Identifying capability gaps through: deviation trends audit findings inspection observations Establishing feedback loops between: performance data training improvements KPI outputs
• Digital Alignment (LMS / QMS Integration) Ensure training is digitally enabled and integrated by: Aligning training models with LMS and QMS systems Ensuring correct training triggers from: document updates change control CAPA actions business requirements Supporting automation of: training assignments on-the-job training recertifications qualification tracking
• Change Impact & Synchronization Define how training evolves with system changes & ensure training updates are synchronized with: documentation process changes system updates Define impact assessment models for: new processes updated procedures Prevent misalignment between: what is written what is trained what is executed
• Inspection Readiness & Regulatory Alignment Ensure training and qualification meet expectations aligned to ICH Q10 Pharmaceutical Quality System by ensuring GxP training is: role-based traceable inspection-ready Supports inspection preparation and responses Demonstrates that personnel are qualified, not just trained
• Continuous Improvement of Workforce Capability Drive evolution of how the organization builds capability by introducing and refining modern learning approaches: role-based learning just-in-time training risk-based curricula Reduction of unnecessary training burden Assessments for workforce effectiveness and personnel performance

Benefits

• This role is eligible for an annual bonus and annual equity awards.
• Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
• At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees