Strategic Support Manager

Veterinary Staffing Solutions dba IndeVets•Philadelphia, PA

53d•Hybrid

About The Position

Voted one of INC.’s Fastest Growing Companies and a Best Place to Work for the past four years, IndeVets is a company devoted to making the lives of veterinarians better. We were built to address the mental health crisis in vet med by giving doctors back the time they deserve for better work-life balance. Our highly credentialed veterinarians fill in for permanent staff at hospitals facing shortages across the U.S. Our mission is to bring balance, fulfillment and joy back to vet med while providing our partner hospitals with consistent, compassionate coverage to maintain excellent care for pets. As a Strategic Support Manager, you will play a crucial role in driving business growth and fostering strong relationships with our Partner Hospitals and our Associate IndeVets. You will be responsible for maximizing current partnerships, identifying new opportunities for expansion, and ensuring the overall success of our Associate IndeVet program. Your time will be spent between client relationships and non-clinical aspects of Associate IndeVets, ensuring our clients are satisfied with our services and that our Associate IndeVets have a variety of shifts available to them that meet the highest standards of professionalism and quality.

Requirements

Bachelor's degree in business, marketing, or related field or equivalent business experience
3+ years of account management and sales experience (Required)
Proven track record of B2B selling and growing accounts
Experience multi-tasking and effectively prioritizing workload
Professionalism and ability to communicate at all levels of the client organization
Success using both analytics and relationships to drive results
Proven ability to juggle multiple account management projects at a time, while maintaining strong attention to detail
Possess a relentless determination to make things happen
Ability to navigate through a large, complex organization
Proven ability to forecast customer needs and upcoming opportunities
Proven track record of delivering results in a metrics-driven environment
Proficiency using Microsoft suite of services, Salesforce, and shared drives
Strong customer service and time management skills
Excellent organizational skills and attention to detail
Extensive knowledge of office management systems and procedures
Ability to operate general office equipment
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite or similar software
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
HQ office space or home office space
Travel to HQ office space at minimum quarterly for departmental meetings
Frequent typing and talking over the phone or Teams
Comply with all operational standards and employment laws and regulations

Nice To Haves

Veterinary industry experience (Strongly Preferred)

Responsibilities

Serve as the primary liaison between Partner Hospitals and Associate IndeVets, fostering strong relationships and strategic alignment.
Establish and execute a strategic business development plan for your market to increase the number and variety of available shifts for Associate IndeVets to ensure they can meet their minimum hour requirements.
Collaborate with the Recruiting team to assess market viability for hiring new doctors.
As necessary, visit clients, attend tradeshows and/or other industry events to capitalize on networking and relationship building opportunities.
Maximize relationships with existing Partner Hospitals and engage as their primary touchpoint to increase the number of shifts available for Associate IndeVets and the number of shifts worked, directly impacting revenue.
Build and maintain a strong partnership with all Partner Hospitals through continuous engagement to ensure client satisfaction, having detailed knowledge of services offered and consistency of delivery.
Identify and pursue new Partner Hospitals opportunities based on the overall health of your market.
Offer innovative, creative, and effective employment solutions.
Support a team of veterinarians as it relates to shift availability and shift management, creating schedules for our Associate IndeVets that align with both doctor and hospital needs.
Escalate clinical performance issues that come in through Partner Hospital reviews to Clinical Leadership and work alongside advocacy team members to resolve issues as needed.
Collaborate with clients to ensure they recognize the total value of working with Associate IndeVets through performance indicators like Average Clent Transaction (ACT), Gold Standard Medicine and Clinical Excellence.
Report on Associate IndeVet shift fill rate, shift availability, and client account status, including progress, successes, challenges, and metrics.
Provide insights and recommendations based on data analysis to drive continuous improvement.
Communicate client feedback to internal teams to influence service improvements.

Benefits

Medical Insurance with a monthly Company contribution, including two fully paid options
Low-Cost Dental and Vision Insurance
Company-Paid Short-Term Disability Insurance
Low-Cost Long-Term Disability Insurance
Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
Voluntary Employee, Spouse, and Dependent Life Insurance
Company-Paid Employee Assistance Program (EAP)
Paid Parental Leave
Generous Paid-Time Off
401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period