Strategic Services Director – IT Transformation

Evergreen Healthcare Partners

2d•$175,000

About The Position

The Strategic Services Director – IT Transformation is a delivery focused leader responsible for executing high impact strategic services engagements while partnering closely with the Managing Director to support the ongoing development of Evergreen’s strategic services practice. This role is primarily client -facing, with an expectation that approximately 80% of time is directly engaged in client delivery. The Director is placed on engagements and owns day-to-day delivery execution, bringing strong delivery leadership, subject matter expertise, and executive presence to complex healthcare IT and operational initiatives. The Strategic Services Director balances hands-on delivery with consultant mentorship, ensuring consistent quality, strong client outcomes, and continuous improvement across Evergreen’s strategic services offerings. The person in this role contributes to Evergreen’s culture of belonging and embodies Evergreen’s commitment to being the Best Place to Work by living our values: Care Personally, Extend Grace, Be Responsive, Take Ownership, Be Transparent, and Innovate. Starting at $175,000+ depending on experience, in addition to bonus eligibility and a comprehensive benefits package. Frequent travel averaging 50% per year.

Requirements

10+ years of related healthcare IT and operational experience.
In-depth EHR and/or other enterprise clinical or business system experience, including system selection, implementation, optimization, and ongoing operational support within complex healthcare environments.
Demonstrated leadership and accountability for enterprise application programs, including oversight of integrated third-party applications and responsibility for overall program approach to system selection, implementation, and/or long-term support (e.g., governance, sequencing, risk management).
Proven experience in client engagement, account management, or a similar role.
Strong background in project management, with a proven track record of delivering projects on time and within scope.
Intermediate knowledge and experience using Microsoft 365 products: Word, Excel, PowerPoint, Teams, and Outlook, along with experience using applicable client enterprise systems (EHR, ERP, etc.) and other relevant software applications.
Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism and diplomacy.
Ability to establish and maintain effective working relationships with diverse groups of team members, managers, and vendors.
Demonstrated commitment to put forth consistent effort and successfully complete assigned tasks quickly without sacrificing quality.
High attention to detail, including strong time management, analytical, organizational, and active listening skills.
Ability to contribute to a positive working environment.
Should you travel on-site to a client site, or a partner of Evergreen, and specific vaccinations are required by the client/partner, Evergreen does require our staff to meet these requirements. If you cannot meet the requirements, you might be asked to provide religious or medical accommodation pursuant to the state and federal law.

Responsibilities

Client delivery excellence: Owning the successful execution of largescale, executive facing programs with accountability for delivery quality, outcomes, and client satisfaction
Executive client partnership: Serving as a trusted advisor and primary escalation point for senior client stakeholders
Sales and account expansion support: Partnering with sales and account leaders to support growth within existing accounts and close strategic work
Consultant mentorship and quality: Coaching consultants and reinforcing consistent, high quality delivery standards across engagements
Practice development contribution: Strengthening Evergreen’s methodologies, knowledge base, and strategic consultant bench through delivery driven insights and feedback for sales and strategic services leadership
Own day-to-day client delivery for assigned strategic services engagements, serving as the primary delivery lead and escalation point.
Lead largescale, client-facing programs or initiatives across healthcare IT and operations.
Maintain accountability for project scope, timeline, resources, and budget, ensuring delivery commitments are met.
Provide subject matter expertise, guidance, and thought partnership to client leaders throughout the engagement.
Identify and manage delivery risks, client concerns, and cross functional dependencies in partnership with the Managing Director and internal stakeholders.
Ensure strong delivery closeout practices, including outcomes documentation, lessons learned, and client ready deliverables.
Engage with client stakeholders as part of program delivery, bringing credibility, clarity, and delivery leadership to key discussions.
Support Managing Directors and Client Partnership team members by participating in client conversations related to delivery outcomes, scope alignment, and future needs.
Contribute to account expansion efforts by connecting delivery insights to emerging client priorities and opportunities.
Support the sales cycle as a delivery and solution partner, including participation in: Client discovery and strategy discussions Proposal and RFP development Executive level presentations and solution walkthroughs
Maintain professional relationships with client and vendor stakeholders to support continuity and long-term partnership, without primary ownership of the account.
Mentor and coach consultants on strategic services engagements, reinforcing Evergreen’s delivery standards and expectations.
Provide guidance and feedback to ensure consistent, high-quality delivery across programs.
Model strong client presence, executive communication, and delivery accountability.
This leader translates delivery insights into actionable feedback for both the strategic services and sales teams to support account expansion and sustained client growth.
Partner with the Managing Director to contribute delivery-driven insights that inform the evolution of Evergreen’s strategic services practice.
Translate client and delivery learnings into actionable feedback for the strategic services team.
Share delivery insights with sales partners to support account expansion and growth conversations.
Contribute to the refinement of Evergreen’s methodologies, playbooks, and delivery frameworks.
Support onboarding and delivery standards by sharing best practices and lessons learned from the field.
Model Evergreen’s mission and values in every interaction.
Build strong internal and external partnerships.
Communicate with clarity, candor, and respect.
Lead or support cross functional initiatives related to consultant experience and people strategy.
Embrace change and continuous improvement as Evergreen evolves.
Attend Evergreen’s annual in-person retreat.