Senior Director Services - Transformation

GE Vernova

8d • Remote

About The Position

In this role, you will serve as the Services Transformation Director supporting our efforts to transform our services delivery processes by leveraging partners and benchmarking with other external competitors. You will be part of a dedicated Transformation Office which has been set up to drive cross-functional business transformation efforts. You will focus on setting up a framework for end to end transformation of our services delivery processes to ensure optimal mix of resourcing and deliver committed outcomes to our internal regional services directors. In addition, working with the Global TMO Leader you will strategically plan a 3 year transformation framework for the global services business and help execute. The ideal candidate will be a motivated services leader with experience in leading services delivery teams and ensuring seamless deployment and operations. They will be equipped with change management and influencing skills to work with a regional team of service leaders, global services SVP and solution experts. They will be able to work across a diverse, cross-functional team to achieve services delivery excellence and efficient blended cost of delivery.

Requirements

• Bachelor’s Degree in business, science, engineering, technology or related discipline
• 15+ years’ experience in services leadership and driving transformation within project delivery
• Knowledge of services execution methodologies, tools and templates
• Good working knowledge of Lean and experience implementing Lean to drive business transformation
• Culturally sensitive, capable of handling interactions with a “global mindset”
• Strong project management and facilitation skills
• Experience managing the life-cycle of complex initiatives, unblocking teams and increasing the speed of delivery, negotiating resources and priorities, learning to force multiply and escalating effectively

Nice To Haves

• Strong business acumen.
• Purpose led, value driven leader with a track record of managing a services team with 15+ years’ experience in a global commercial environment
• Able to deliver on multiple priorities and take ownership for diverse workstreams ensuring smooth transition and setting up consistent high quality delivery
• Demonstrated experience with software system implementation organizations – prior experience managing project teams/services delivery
• Process improvement experience, driving operational and technological innovation
• Passionate about driving change/influence across cross-functional and organizational boundaries
• Exceptional interpersonal skills – ability to synthesize complex issues and communicate
• Excellent analytical skills to analyse the business issues/challenges to support the right decision-making process
• Exemplifies the GE Vernova Way: Driving Innovation, Winning as One Team, Lean, Serving our Customers and Being Accountable
• Anticipates and balances the needs of multiple stakeholders

Responsibilities

• Work with the TMO cross-functional team as the services expert to execute on various business transformation initiatives being run by the TMO.
• Single point of contact for any services initiatives
• Partner with global services team to develop services approach to drive the business strategy of being a product and an expert services company
• Benchmark with external companies to determine world class services practices for process and people.
• Create plan with global services team to execute on cross-functional initiatives and partner to create a roadmap for initiatives within services
• Understand the contemporary tools and automation (eg. Gen AI) which will improve quality, efficiency and cycle of services delivery. Use contemporary technologies to drive an improved internal and customer experience
• Partner with Region Services Leaders to develop a framework to scale our resourcing mix to grow from 35% to 60% in best-cost locations. This framework should include resource recruitment, resource development and clear success metrics on quality delivery. Delivery of the framework is owned by respective region leaders
• Help develop business cases and prioritization frameworks focused on delivering maximum value to the business
• Accountable for creating the solution design including people, process and technology landscape in line with the target operating model and industry leading practices
• Partner with multiple internal and external stakeholders to prioritise and coordinate multiple programmes simultaneously in a fast-paced, deadline-driven environment whilst ensuring global alignment of priorities
• Act as main point of contact for regional services leaders and put together a cadence/governance approach to ensure execution of functional transformation efforts

Benefits

• medical
• dental
• vision
• prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director