Strategic Services Director – EHR/Epic

Evergreen Healthcare Partners

1d•$175,000

About The Position

The Strategic Services Director – EHR/Epic is a delivery focused leader responsible for executing high impact strategic services engagements while partnering closely with the Managing Director to support the ongoing development of Evergreen’s strategic services practice. This role is primarily client -facing, with an expectation that approximately 80% of time is directly engaged in client delivery. The Director is placed on engagements and owns day-to-day delivery execution, bringing strong delivery leadership, subject matter expertise, and executive presence to complex healthcare IT and operational initiatives. The Strategic Services Director balances hands-on delivery with consultant mentorship, ensuring consistent quality, strong client outcomes, and continuous improvement across Evergreen’s strategic services offerings. The person in this role contributes to Evergreen’s culture of belonging and embodies Evergreen’s commitment to being the Best Place to Work by living our values: Care Personally, Extend Grace, Be Responsive, Take Ownership, Be Transparent, and Innovate. SALARY & TRAVEL Starting at $175,000+ depending on experience, in addition to bonus eligibility and a comprehensive benefits package. Frequent travel averaging 50% per year. WHAT YOU’LL OWN Client delivery excellence: Owning the successful execution of largescale, executive facing programs with accountability for delivery quality, outcomes, and client satisfaction Executive client partnership: Serving as a trusted advisor and primary escalation point for senior client stakeholders Sales and account expansion support: Partnering with sales and account leaders to support growth within existing accounts and close strategic work Consultant mentorship and quality: Coaching consultants and reinforcing consistent, high quality delivery standards across engagements Practice development contribution: Strengthening Evergreen’s methodologies, knowledge base, and strategic consultant bench through delivery driven insights and feedback for sales and strategic services leadership WHAT YOU’LL DO Delivery Excellence & Program Leadership Own day-to-day client delivery for assigned strategic services engagements, serving as the primary delivery lead and escalation point. Lead largescale, client-facing programs or initiatives across healthcare IT and operations. Maintain accountability for project scope, timeline, resources, and budget, ensuring delivery commitments are met. Provide subject matter expertise, guidance, and thought partnership to client leaders throughout the engagement. Identify and manage delivery risks, client concerns, and cross functional dependencies in partnership with the Managing Director and internal stakeholders. Ensure strong delivery closeout practices, including outcomes documentation, lessons learned, and client ready deliverables. Client Engagement & Growth Support Engage with client stakeholders as part of program delivery, bringing credibility, clarity, and delivery leadership to key discussions. Support Managing Directors and Client Partnership team members by participating in client conversations related to delivery outcomes, scope alignment, and future needs. Contribute to account expansion efforts by connecting delivery insights to emerging client priorities and opportunities. Support the sales cycle as a delivery and solution partner, including participation in: Client discovery and strategy discussions Proposal and RFP development Executive level presentations and solution walkthroughs Maintain professional relationships with client and vendor stakeholders to support continuity and long-term partnership, without primary ownership of the account. Consultant Leadership & Delivery Quality Mentor and coach consultants on strategic services engagements, reinforcing Evergreen’s delivery standards and expectations. Provide guidance and feedback to ensure consistent, high-quality delivery across programs. Model strong client presence, executive communication, and delivery accountability. Practice Development & Insight Sharing This leader translates delivery insights into actionable feedback for both the strategic services and sales teams to support account expansion and sustained client growth. Partner with the Managing Director to contribute delivery-driven insights that inform the evolution of Evergreen’s strategic services practice. Translate client and delivery learnings into actionable feedback for the strategic services team. Share delivery insights with sales partners to support account expansion and growth conversations. Contribute to the refinement of Evergreen’s methodologies, playbooks, and delivery frameworks. Support onboarding and delivery standards by sharing best practices and lessons learned from the field. GENERAL RESPONSIBILITIES Model Evergreen’s mission and values in every interaction. Build strong internal and external partnerships. Communicate with clarity, candor, and respect. Lead or support cross functional initiatives related to consultant experience and people strategy. Embrace change and continuous improvement as Evergreen evolves. Attend Evergreen’s annual in-person retreat. QUALIFICATIONS Required Qualifications In-depth EHR (Epic and other EHR platforms) experience, including implementation, optimization, and ongoing support. Demonstrated leadership in an application or implementation setting, including oversight of integrated third-party applications. Experience leading, or holding key accountability for, the overall program approach to system selection, implementation, and/or ongoing system support. 5+ years of healthcare, IT, or operational leadership experience. 10+ years of related healthcare, IT and operational experience. Proven experience in client engagement, account management, or a similar role. Strong background in project management, with a proven track record of delivering projects on time and within scope. Intermediate knowledge and experience using Microsoft 365 products: Word, Excel, PowerPoint, Teams, and Outlook, along with experience using applicable client enterprise systems (EHR, ERP, etc.) and other relevant software applications. Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism and diplomacy. Ability to establish and maintain effective working relationships with diverse groups of team members, managers, and vendors. Demonstrated commitment to put forth consistent effort and successfully complete assigned tasks quickly without sacrificing quality. High attention to detail, including strong time management, analytical, organizational, and active listening skills. Ability to contribute to a positive working environment. Other Required Qualifications Should you travel on-site to a client site, or a partner of Evergreen, and specific vaccinations are required by the client/partner, Evergreen does require our staff to meet these requirements. If you cannot meet the requirements, you might be asked to provide religious or medical accommodation pursuant to the state and federal law. Commitment to Diversity, Equity, Inclusion, + Belonging Evergreen is an equal opportunity employer (EOE) committed to the full inclusion of all qualified individuals. We know our differences enrich our community and our work, and we recruit, develop, and retain talented people from a diverse candidate pool. We are proud supporters of a radically candid culture that values each person’s complex identity and unique contributions to Evergreen. We base all employment decisions, including the decision to hire, promote, discipline, or discharge, on merit, performance, and business needs, and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, marital status, mental or physical disability, or other characteristics protected by local, state, or federal law. If you are a qualified person with a disability(s) who needs reasonable accommodation to apply or interview for this position, please contact [email protected]. Evergreen is passionate about the belief that each individual matters, and collective success is achieved when each person understands their value, feels appreciated, and believes that what they are doing is important work. Our headquarters is located in Middleton, WI. Many of our team members work out of our corporate office, while many can also be found working remotely from wherever they call home. Our corporate team is the team behind the scenes. Collectively we work together to ensure our candidates, consultants, and clients are informed, supported, and set up for success. We challenge each other to do our best and be our best. We’re looking for team members who enjoy working in a fun atmosphere and are willing to roll up their sleeves to be apart of a hard-working team. Evergreen, founded in 2017, is committed to building authentic partnerships with clients and consultants. Evergreen offers industry-leading consulting services to health systems across the country including software implementations, optimization and support, talent management, leadership and advisory, project management, and integration. Evergreen strives to be a trusted partner to healthcare’s most talented professionals. Our Mission: “Creating Authentic Partnerships that Improve Healthcare.” We hope that those we serve not just read our mission but have the opportunity to truly experience it. We acknowledge that cultivating authentic partnerships requires a dedication to get to know our partners. We know that being trustworthy, transparent, accountable, and responsive are meaningful ways to show how much we care and are invested in that relationship.

Requirements

In-depth EHR (Epic and other EHR platforms) experience, including implementation, optimization, and ongoing support.
Demonstrated leadership in an application or implementation setting, including oversight of integrated third-party applications.
Experience leading, or holding key accountability for, the overall program approach to system selection, implementation, and/or ongoing system support.
5+ years of healthcare, IT, or operational leadership experience.
10+ years of related healthcare, IT and operational experience.
Proven experience in client engagement, account management, or a similar role.
Strong background in project management, with a proven track record of delivering projects on time and within scope.
Intermediate knowledge and experience using Microsoft 365 products: Word, Excel, PowerPoint, Teams, and Outlook, along with experience using applicable client enterprise systems (EHR, ERP, etc.) and other relevant software applications.
Excellent interpersonal skills with the ability to manage sensitive and confidential information with professionalism and diplomacy.
Ability to establish and maintain effective working relationships with diverse groups of team members, managers, and vendors.
Demonstrated commitment to put forth consistent effort and successfully complete assigned tasks quickly without sacrificing quality.
High attention to detail, including strong time management, analytical, organizational, and active listening skills.
Ability to contribute to a positive working environment.
Should you travel on-site to a client site, or a partner of Evergreen, and specific vaccinations are required by the client/partner, Evergreen does require our staff to meet these requirements. If you cannot meet the requirements, you might be asked to provide religious or medical accommodation pursuant to the state and federal law.

Responsibilities

Owning the successful execution of largescale, executive facing programs with accountability for delivery quality, outcomes, and client satisfaction
Serving as a trusted advisor and primary escalation point for senior client stakeholders
Partnering with sales and account leaders to support growth within existing accounts and close strategic work
Coaching consultants and reinforcing consistent, high quality delivery standards across engagements
Strengthening Evergreen’s methodologies, knowledge base, and strategic consultant bench through delivery driven insights and feedback for sales and strategic services leadership
Own day-to-day client delivery for assigned strategic services engagements, serving as the primary delivery lead and escalation point.
Lead largescale, client-facing programs or initiatives across healthcare IT and operations.
Maintain accountability for project scope, timeline, resources, and budget, ensuring delivery commitments are met.
Provide subject matter expertise, guidance, and thought partnership to client leaders throughout the engagement.
Identify and manage delivery risks, client concerns, and cross functional dependencies in partnership with the Managing Director and internal stakeholders.
Ensure strong delivery closeout practices, including outcomes documentation, lessons learned, and client ready deliverables.
Engage with client stakeholders as part of program delivery, bringing credibility, clarity, and delivery leadership to key discussions.
Support Managing Directors and Client Partnership team members by participating in client conversations related to delivery outcomes, scope alignment, and future needs.
Contribute to account expansion efforts by connecting delivery insights to emerging client priorities and opportunities.
Support the sales cycle as a delivery and solution partner, including participation in: Client discovery and strategy discussions Proposal and RFP development Executive level presentations and solution walkthroughs
Maintain professional relationships with client and vendor stakeholders to support continuity and long-term partnership, without primary ownership of the account.
Mentor and coach consultants on strategic services engagements, reinforcing Evergreen’s delivery standards and expectations.
Provide guidance and feedback to ensure consistent, high-quality delivery across programs.
Model strong client presence, executive communication, and delivery accountability.
This leader translates delivery insights into actionable feedback for both the strategic services and sales teams to support account expansion and sustained client growth.
Partner with the Managing Director to contribute delivery-driven insights that inform the evolution of Evergreen’s strategic services practice.
Translate client and delivery learnings into actionable feedback for the strategic services team.
Share delivery insights with sales partners to support account expansion and growth conversations.
Contribute to the refinement of Evergreen’s methodologies, playbooks, and delivery frameworks.
Support onboarding and delivery standards by sharing best practices and lessons learned from the field.
Model Evergreen’s mission and values in every interaction.
Build strong internal and external partnerships.
Communicate with clarity, candor, and respect.
Lead or support cross functional initiatives related to consultant experience and people strategy.
Embrace change and continuous improvement as Evergreen evolves.
Attend Evergreen’s annual in-person retreat.