Epic EHR Support

TEKsystems•Sacramento, CA

3d•$42 - $51•Onsite

About The Position

We are seeking an experienced Epic EHR Support Analyst to play a key role in a large‑scale transition from NextGen to Epic within a healthcare organization supporting 800+ end users. This role partners closely with clinical, operational, and IT stakeholders and serves as a liaison with an external Epic hosting partner to ensure system functionality aligns with real‑world workflows and success metrics. This is a hands‑on support role focused on front‑end Epic support, user assistance, and go‑live readiness—not Epic build.

Requirements

3+ years of Epic or EMR support experience (help desk, support analyst, or similar role)
Experience supporting healthcare workflows and clinical systems
Strong understanding of SDLC, workflows, and UAT testing concepts
Excellent communication skills with the ability to support users live, including phone‑based troubleshooting
Solution‑oriented mindset with strong customer service skills

Nice To Haves

Experience supporting OCHIN Epic (highly preferred)
Epic support experience within FQHCs, health systems, or safety‑net organizations
EMR/Epic support experience from large healthcare systems (e.g., ambulatory, acute, revenue cycle, or patient access)
Epic Certified Trainer or go‑live / at‑the‑elbow support experience
Experience training providers and clinical staff on EHR systems

Responsibilities

Provide Epic help desk and application support across multiple clinical departments
Perform ticket triage, troubleshooting, and real‑time issue resolution
Support UAT testing, workflow validation, and system optimization
Deliver “at‑the‑elbow” and go‑live support to clinical and administrative users
Manage front‑end Epic functions such as user access, preference lists, and limited billing workflows
Collaborate with technical teams, reporting teams, and operational leaders to understand workflows and system needs
Assist with training, onboarding, and mentoring of users as needed