Strategic Relationship Manager

Alegeus•Boston, MA

2d•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Strategic Relationship Manager, you’ll own and elevate the onboarding and ongoing operational relationship for top-tier strategic partner(s), delivering a best-in-class administrative and member experience while ensuring operational excellence, scalability, and long-term partner success.. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us. OPPORTUNITY HAPPENS HERE — REALIZE YOURS Alongside the best and the brightest, you will regularly:

Requirements

Demonstrated experience managing complex, strategic partner relationships in a SaaS, fintech, or healthcare-related environment.
8–10+ years of experience in partner operations, account management, customer success, or operational leadership.
BA/BS required

Nice To Haves

Advanced degree preferred.

Responsibilities

Own the partner relationship end‑to‑end, leading onboarding through long‑term success and acting as the trusted strategic advisor guiding operational excellence and growth.
Run partner operations with precision, ensuring smooth day‑to‑day delivery, proactive issue management, and continually improving processes, controls, and SOPs.
Champion the partner’s voice across the organization, driving alignment with Product, Tech, Compliance, and other teams to deliver the right priorities at the right time.
Turn insights into action, analyzing data, trends, and feedback to remove friction, elevate experiences, and push scalable improvements across the business.
Fuel performance and strategic growth, defining KPIs, delivering executive‑ready reporting, and identifying opportunities to enhance efficiency, margins, and partner satisfaction.
Enable future expansion, ensuring operational readiness for new initiatives, product enhancements, and evolving regulatory requirements.