Strategic Relationship Manager

Comcast•New York, NY

6d•$118,125 - $177,188

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Helps guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Develops and executes strategy for each account in the portfolio, manages day-to-day activities including maintaining existing base of revenue, driving the most value within the account. Develops client retention and growth plans and strategies for developing profitable business with assigned accounts. Drives billing activities with clients. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. Resolves problems and ensures customers receive high quality customer service. Reviews and reports on customer retention, business opportunity and market trends. Mentors and trains junior level account managers. Job Description Core Responsibilities Responsible for hitting revenue targets for book-of-business. Builds, maintains and handles client relationships. Researches and understands client business and goals. Strong consultative sales skills, relationship building, external and internal customer satisfaction management. Understands and interprets customer needs and partner with product and engineering team to develop solutions. Provides tactical direction to onboard new partners, strengthens existing relationships, and expands commercial and strategic opportunities. Provides insight into customer challenges, needs, and opportunities to cross-functional stakeholders including product, marketing, engineering, customer success, and sales leadership. Works cross-functionally to develop go-to-market strategies and drive initiatives. Serves as an escalation point for key customer issues around pricing and commercial agreements. Regularly participates in client entertainment and activities focused on strengthening business relationships. Travels as necessary in support business objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Account Management
Book Of Business
Customer Relationships
Customer Satisfaction
7-10 Years Relevant Work Experience
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

Responsible for hitting revenue targets for book-of-business.
Builds, maintains and handles client relationships.
Researches and understands client business and goals.
Understands and interprets customer needs and partner with product and engineering team to develop solutions.
Provides tactical direction to onboard new partners, strengthens existing relationships, and expands commercial and strategic opportunities.
Provides insight into customer challenges, needs, and opportunities to cross-functional stakeholders including product, marketing, engineering, customer success, and sales leadership.
Works cross-functionally to develop go-to-market strategies and drive initiatives.
Serves as an escalation point for key customer issues around pricing and commercial agreements.
Regularly participates in client entertainment and activities focused on strengthening business relationships.
Travels as necessary in support business objectives.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.