Strategic Projects Lead

Office Hours•San Francisco, CA

2d•$90,000 - $160,000•Hybrid

About The Position

Strategic Projects Lead About Office Hours Office Hours is an on-demand platform connecting leading organizations with domain experts across technology and life sciences. Experts earn income by contributing their knowledge through project work, advisory, and AI model training, while companies quickly access specialized expertise on demand. We’re a fast-growing, profitable, network-effects-driven business expanding our work in healthcare and clinical AI. What We Believe We believe human knowledge is the world’s most valuable asset, yet much of it remains inaccessible — especially in fields like medicine and clinical research. Office Hours exists to unlock that knowledge by building tools for the knowledge-sharing economy. Increasingly, this means training frontier Large Language Models (LLMs) on expert decision-making frameworks and real-world clinical workflows to improve performance in high-stakes healthcare settings. We’re headquartered in San Francisco and backed by top marketplace operators. Our customers include foundation model companies, F100s, life sciences technology companies, and leading research labs. The Role As a Strategic Projects Lead, you will own the execution and delivery of high-impact AI data annotation and model improvement projects in healthcare and clinical domains. You’ll work closely with customers and internal teams to ensure projects are delivered with high quality, speed, and reliability, while supporting account growth through strong execution and partnership. This role is execution-first, with growing exposure to customer strategy and commercial decision-making.

Requirements

2–4 years owning outcomes in operations, consulting, strategy, or client-facing roles.
Strong executor who enjoys owning complex projects end-to-end.
Comfortable working with demanding, technical customers.
Detail-oriented and quality-focused, especially in regulated environments.
Clear, structured communicator across technical and non-technical audiences.
Able to operate independently with accountability and urgency.
Interested in developing commercial and leadership skills over time.

Responsibilities

Own a book of business, with accountability for revenue, margin, retention, and expansion.
Lead end-to-end creation and delivery of advanced AI model training datasets.
Own day-to-day customer relationships with foundation model companies, leading life sciences organizations, and research labs and act as a trusted execution partner.
Coordinate distributed teams of clinical and life sciences experts.
Maintain high quality standards through strong guidelines and QA processes.
Support deal scoping, pricing, and expansions in partnership with senior leaders.
Improve operational systems to increase speed, quality, and consistency.