Strategic Programs Director

‎ConnectWise

59d•Hybrid

About The Position

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Director of Strategic Programs serves as a trusted advisor and strategic partner to senior leadership, driving alignment across key initiatives and ensuring operational excellence. This role is responsible for orchestrating strategic planning, managing cross-functional programs, and enabling executive decision-making through effective governance and communication.

Requirements

Ability to manage large projects and processes independently with limited supervision
Recognized expert in applicable work area
Ability to situationally adapt and understand new technology/processes as per business needs
The ideal candidate is a proactive leader with strong business acumen, exceptional organizational skills, and the ability to influence across all levels of the organization.
Bachelor’s degree in related field or equivalent business experience
8+ years of relevant experience

Responsibilities

Strategic Alignment & Execution
Partner with executive leadership to define and communicate strategic priorities, goals, and success metrics.
Translate high-level strategies into actionable plans and ensure alignment across departments and teams.
Monitor progress against strategic objectives and provide insights to adjust course as needed.
Facilitate strategic planning sessions and ensure outcomes are documented and tracked.
Operational Cadence & Governance
Establish and manage the rhythm of the business, including leadership meetings, quarterly business reviews, and annual planning cycles.
Develop and maintain governance frameworks to ensure accountability and transparency in decision-making.
Drive operational efficiency by identifying and resolving bottlenecks in processes and workflows.
Prepare executive-level reporting and dashboards to support data-driven decisions.
Program Leadership
Lead cross-functional strategic programs from initiation through execution, ensuring delivery on time and within scope.
Develop program plans, manage resources, and mitigate risks to ensure successful outcomes.
Coordinate with internal and external stakeholders to align efforts and resolve issues.
Continuously improve program management practices and tools to enhance effectiveness.
Executive Partnership & Leadership Enablement
Act as a thought partner to the executive team, providing strategic counsel and operational support.
Enable leaders to focus on high-impact priorities by managing communications, follow-ups, and delegated initiatives.
Support executive visibility and engagement through preparation of presentations, briefings, and stakeholder communications.
Foster a culture of collaboration, accountability, and continuous improvement across leadership teams.