Director of Strategic Programs and Operations
About The Position
BigPanda is seeking a Director of Strategic Program Management to lead cross-functional, enterprise-grade program execution across our Technical, Product, Go-To-Market, and Customer organizations. This role sits at the center of BigPanda’s most critical initiatives—ensuring alignment, accountability, and execution as we scale our AI-powered platform and evolve toward more autonomous IT operations. Reporting directly to BigPanda’s C-level executive team, this leader will own the orchestration of complex, multi-team programs that span Engineering, Product, Professional Services, Customer Success, Sales, and Operations. You will bring structure, clarity, and momentum to high-impact initiatives while helping the organization successfully navigate AI-driven change across people, process, and technology. This is a highly visible role for a strategic operator who thrives in ambiguity, communicates crisply with executives, and can translate technical delivery into measurable business outcomes.
Requirements
- 8+ years of experience leading strategic, cross-functional program management in a technical or enterprise SaaS environment.
- Proven success managing complex initiatives that span Engineering, Product, GTM, and Customer teams.
- Strong understanding of technical delivery, SaaS platforms, and modern software development lifecycles.
- Experience supporting or leading AI-driven transformation or change management initiatives.
- Exceptional executive communication skills—able to synthesize complex information into clear, actionable insights for C-level audiences.
- Demonstrated ability to build and own executive-ready reporting, dashboards, and metrics.
- Highly organized, outcome-oriented leader who thrives in ambiguity and fast-paced environments.
- Strong influence skills with the ability to lead without direct authority.
Responsibilities
- Own and drive execution of enterprise-level, cross-functional programs that are critical to BigPanda’s product delivery, customer outcomes, and company objectives.
- Establish clear program governance, operating cadences, success metrics, and accountability frameworks across teams.
- Anticipate risks, dependencies, and execution gaps; proactively course-correct to keep initiatives on track.
- Partner closely with Engineering, Product, and Professional Services to ensure technical initiatives are delivered on time, at scale, and aligned to customer and business priorities.
- Translate complex technical work streams into clear milestones, dependencies, and executive-level narratives.
- Ensure delivery rigor across AI-driven products and enterprise SaaS capabilities.
- Lead AI-focused change management initiatives that support adoption of new workflows, tools, and operating models across BigPanda.
- Partner with functional leaders to identify readiness gaps, enablement needs, and communication strategies tied to AI transformation.
- Help teams operationalize AI capabilities in a way that drives clarity, confidence, and measurable impact.
- Build, maintain, and evolve executive-level reporting that tracks progress, risks, outcomes, and ROI across strategic initiatives.
- Deliver concise, data-driven updates to BigPanda’s C-suite and senior leadership team on a regular cadence.
- Ensure leadership has real-time visibility into execution health, priorities, and trade-offs.
- Act as a trusted partner to functional leaders, aligning teams around shared goals and execution standards.
- Drive clarity across competing priorities, dependencies, and timelines in a fast-moving environment.
- Serve as a force multiplier—helping teams move faster, smarter, and more cohesively.
Benefits
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
