Strategic Program Leader I

Truist • Charlotte, NC

6d • Onsite

About The Position

This role will be working out of our Charlotte, NC office with a workstyle of 5 days/week in-office. Responsible for leading and influencing operational teams that execute on process, Robotics administration, client experience, incident management and efficiency related to Retail Banking Operations. Ensure that the team works within the established risk framework to deliver critical information that enables our teammates to deliver on the client experience. Enable the DCXM Global Operating Model to scale integrated Product Management, CX & OpEx, AI & Analytics, and Brand Marketing capabilities—delivering differentiated digital experiences, measurable client outcomes, and accelerated marketing performance for our clients. Lead the design, enablement, and scaling of the DCXM Global Operating Model to deliver integrated Product Management, Customer Experience (CX) & Operational Excellence (OpEx), AI & Analytics, and Brand Marketing capabilities. Drive the creation of differentiated, end-to-end digital experiences that produce measurable client outcomes, accelerate marketing performance, and support sustainable global growth.

Requirements

• Bachelor’s degree in Business, or equivalent education or related training
• 10+ years of experience in a regional or national bank branch network (or administration of multi-branch network)
• Performance in a wide array of functional roles with both direct and indirect management responsibilities
• 10+ years of proven supervisory/management experience with focus on leading diverse teams and capabilities
• In-depth understanding and practical application of branch operation and processes

Nice To Haves

• Master’s degree in Business or related field
• Completion of an advanced banking school program
• Applicable certifications

Responsibilities

• Lead teams that are responsible for providing support to the day to day operational processes of the Retail Community Bank operations, including such functions as business analysis, process improvement, robotic process automation, change management, client incident management, quality, reporting and risk management.
• Promote consistent and successful execution of practices and procedures to mitigate risk in close partnership with Retail Community Bank Leadership.
• Lead teams to monitor operational quality, identify trends and provide reporting recommending improvements that are in line with business objectives.
• Partner closely with various lines of business and back-office teammates to evaluate the process and procedural impacts of new products, develop implementation plans, raise and track issues and remove barriers. Plays a significant role in the development of the longer-term operational strategy for the Retail Community Branch network to ensure seamless business execution and positive morale while upholding Truist values.
• Establish and maintain credible, professional relationships with clients, internal business lines, and external vendors.
• Assesses a variety of situations and provide clarity to team and stakeholders. Solicits and responds to feedback while gaining commitment and support.
• Lead teams to analyze business processes for effectiveness, quality and simplification. Use this analysis to develop and implement innovative process solutions to improve efficiency through operational procedure enhancements, robotic processing automation and other means.
• Works closely with the Retail Community Bank management team to ensure all operational, administrative and compliance functions are being properly executed in accordance with regulatory best practices.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level