Strategic Planning Manager

MCL Solutions Talent Acquisition TeamBolingbrook, IL
3d$80,000 - $95,000Onsite

About The Position

Enru Logistics is looking for a Strategic Planning Manager to sit onsite in Bolingbrook, IL. As a Strategic Planning Manager, you will play a pivotal role in ensuring the satisfaction of our clients, maintaining an efficient customer and operations operation while balancing the relationships of our carrier partners. You will oversee a team of Transportation planning experts, manage client and transportation relationships, and continuously improve our service standards.

Requirements

  • Bachelor's degree in business, logistics, or a related field or equivalent experience.
  • 5+ years of experience in an operations management role within the logistics industry.
  • 5+ years of experience in the supply chain, logistics, package/ freight industry
  • Excellent leadership and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Experience with Transportation planning systems.
  • Exceptional communication and negotiation skills.
  • Knowledge of logistics operations, industry regulations, and market trends.
  • Proficiency in MS Office.
  • Proficiency in PBI/Data Warehouse tools.

Nice To Haves

  • Experience with WMS or Company ERP systems is a plus.

Responsibilities

  • Lead, train, and motivate a team of representatives to provide exceptional service.
  • Set performance standards, conduct regular evaluations, and provide feedback and coaching to team members.
  • Ensure adequate staffing levels and manage work schedules to meet service demands.
  • Build and maintain strong client relationships by understanding their needs, addressing inquiries, and resolving issues promptly.
  • Serve as the primary point of contact for key clients and handle escalated customer concerns.
  • Identify opportunities for upselling or cross-selling additional logistics services.
  • Continuously evaluate and streamline customer service processes to enhance efficiency and effectiveness.
  • Implement best practices to optimize customer service operations and ensure on-time delivery and order accuracy.
  • Collaborate with other departments to enhance overall logistics service quality.
  • Develop, track, and report on key performance indicators (KPIs) to measure department performance.
  • Analyze data to identify trends, areas for improvement, and opportunities for innovation.
  • Provide training and development opportunities for your team to improve their skills and product knowledge.
  • Keep the team updated on industry trends and best practices.
  • Facilitate communication between the customer operations team and other departments to ensure a seamless logistics process.
  • Prepare reports and presentations for management, clients, and carrier partners.
  • Performs other related duties and participates in special projects as assigned.
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