Strategic Planning and Performance, Principal

Blue Shield of California•El Dorado, AR

19h

About The Position

Your Role The Healthcare Quality & Affordability (HQA) Operations team is responsible for ensuring compliance and audit readiness across healthcare quality programs by managing regulatory and accreditation processes, governance, and vendor oversight. We believe that by improving the quality of care provided to our members we also drive down cost of healthcare, an essential mission for our organization. The Strategic Planning and Performance, Principal will report to the Senior Manager, Program and Project Management. In this role, you will drive strategy, planning and performance for the Healthcare Quality and Affordability (HQA) Operations team, partnering closely with key stakeholders that support implementation. You will guide teams to create business cases and epics that align with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), ensuring collaboration and alignment across the organization. You will keep documentation organized and involve the right stakeholders at key moments in the planning process. Monitoring available funding and team capacity. This person will develop creative solutions to present leadership for prioritization. Consistent communication across teams will be a priority, keeping everyone informed of critical initiatives including preparing presentation materials and addressing issue resolutions as needed.

Requirements

Bachelor’s or master’s degree preferred.
10 years of relevant experience in program management, strategic planning, or business operations.
Critical thinker, with ability to connect dots on complex matters and act independently.
Experience influencing senior leadership and driving alignment across teams in a matrix environment.
Experienced in project portfolio management, resource planning and budgeting.
Skilled in evaluating business cases for clarity, completeness, and accuracy.
Strong analytical skills, business acumen and experience managing OKRs and KPIs leveraging data.
Ability to create clear, compelling presentations and executive-level materials.
System thinker that continues to refine processes for better planning (and ultimately delivery) performance.
Excellent interpersonal and communication skills and proven ability to work effectively with various organizational levels.
Great team player with a can-do mentality and sense of accountability to ensure the desired results are obtained.
Excellent at self-organization to prioritize deliverables and manage stakeholder expectations.
Operates well in a fast-paced environment.

Responsibilities

Track all initiatives and projects that (may) affect the HQA Operations business unit ensuring cohesion and effective prioritization.
Ensure alignment and monitoring of initiatives and changes in accordance with OKRs and KPIs.
Gain support from all relevant stakeholders on measurements and benchmarks. (People, Process, Technology)
Educate on and facilitate the business case process to achieve Planning prioritization.
Review business cases for clarity and completeness.
Facilitate initiative scoping with execution teams and requesters to deliver accurate assessments and recommendations.
Track, manage and communicate available funding and capacity to prioritize and support new initiatives
Create high-caliber presentation materials for senior leadership and stakeholders.
Create and maintain roadmaps, prioritization lists and organize documentation.
Escalate identified issues and drive to resolution.
Responsible for ensuring effective operating models are in place for the Planning process.
Influence stakeholders to deliver improvements when needed.
Other duties as assigned.