Strategic Partner Operations Lead

Otto•Austin, TX

31d•Remote

About The Position

At Otto, you’ll notice we are on a mission to create a world where both Veterinarians and Pet Parents have peace of mind. We create technology and services to enable veterinary teams to provide high quality care so that vets and pet parents can enjoy the highest quality of life. We are a fast paced start-up with a team of passionate entrepreneurial minded people excited to build an amazing place to work. If this inspires you, please apply! The Strategic Partner Operations Lead owns the operational execution and delivery of Otto’s enterprise partnerships. This role serves as the lead for partner program delivery, internal alignment, ensuring programs are on time, scale effectively, and reach their full potential. This role does not own clinic adoption velocity or sales outcomes. Instead, it removes friction so growth teams can execute successfully. This is a delivery, leverage, and accountability role.

Requirements

5–10+ years in SaaS, platform, or enterprise partnerships
Proven experience operating cross-functional teams
Strong executive communication and organizational navigation skills
Calm under pressure; highly structured
Experience managing complex, multi-stakeholder programs
Comfortable working with data and reporting tools to measure program outcomes

Responsibilities

Own day-to-day operational management of Otto’s strategic partners
Translate partner commitments into clear internal delivery plans
Ensure roadmap alignment and delivery against agreed timelines
Identify risks early and drive resolution
Serve as the primary interface between partners and Product/Engineering
Hold internal teams accountable to delivery commitments
Run structured internal partner operating cadences (weekly/monthly)
Escalate strategically, not reactively
Leverage data and reporting capabilities to quantify results and monitor program effectiveness
Navigate complex, matrixed partner organizations
Drive clarity on ownership, approvals, and decisions
Maintain partner confidence through clear communication and follow-through
Prepare and lead partner execution reviews
Align cross-functional departments around partner needs
Ensure growth teams have what they need to execute (enablement, readiness, clarity)
Act as the operational backbone behind partner expansion efforts