Strategic Partner Manager | Automotive Aftermarket

Epicor • Minneapolis, MN

14d • $94,000 - $151,000 • Hybrid

About The Position

Strategic Partnership Manager | Automotive Aftermarket The Strategic Partnership Manager is responsible for managing Automotive partner accounts as well as identifying and developing new key account alliances to generate leads and/or create new sales opportunities. Conducts business reviews of strategic accounts to enhance customer satisfaction and identify opportunities for revenue growth. Evaluates program trends and provides analysis recommendations to management. At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners . Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Requirements

• Ability to work with internal and external stakeholders in a distributed environment.
• Proven ability to build and maintain relationships with key stakeholders at all levels of an organization.
• Exceptional interpersonal, communication (written and verbal), and presentation skills.
• High energy, positive attitude, and a strong work ethic.
• Excellent organizational and project management skills.
• Passion for the technology industry.
• Excellent time management and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Analytical thinker with a problem-solving mindset and attention to detail.
• Willingness to travel as needed for customer meetings and events.
• Experience working in a fast-paced, high-performance environment.
• 7+ years applicable experience and demonstrated success/knowledge in the Automotive Aftermarket is required
• 5+ years of specialized/industry experience in the ERP/SaaS space is preferred
• Bachelor’s degree (or equivalent experience).

Responsibilities

• Develop and maintain strong relationship with major accounts exceeding $5M in ARR.
• Identify white space (revenue growth opportunities) and work with sales as needed to execute new opportunities.
• Managing the renewal process, negotiating contract terms, and ensuring a seamless renewal experience.
• Manage projects to ensure timely and successful delivery of solutions being provided by Epicor.
• Develop key goals and metrics for each account, measure, and report on them monthly or quarterly.
• Define and implement programs that support defined objectives.
• Assist with high severity requests or issue escalation as needed.
• Manage contracts, billing, rebates (if applicable) – provide Epicor management time to respond to contract renewals and price change options
• Providing regular business reviews and strategic recommendations to ensure customers achieve their business objectives.
• Hold at a minimum quarterly meeting with each account
• Work with customers to ensure Epicor products are being utilized effectively and efficiently.
• Support implements an annual operating plan process.
• Attend on-site customer events to strengthen our business relationship, generate leads, and/or create new sales opportunities.

Benefits

• Competitive Pay & Benefits
• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees