Strategic Operations Manager

EDSI Solutions•New York, NY

33d•$75,000

About The Position

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Strategic Operations Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. Oversee, support, and improve Manhattan based Career Center operations, data analysis, process creation and implementation.

Requirements

Excellent communication and problem-solving skills
Ability to gather and synthesize information from a wide variety of people and sources
At least 5 years of professional experience, including 3 years of management or supervisory experience
Experience managing large scale projects and driving change initiatives, including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures
Proficiency in Microsoft office with high proficiency in Microsoft Excel
Bachelor’s degree in business administration, management science, organizational behavior, operations, statistics, or similar field is optimal.

Nice To Haves

Master’s degree in these fields is preferred.

Responsibilities

Works with the Upper Manhattan Workforce1 Center to strategically plan, develop and implement goals in a structured and collaborative way
Collaborates with Upper Manhattan Workforce1 Center Director to enhance and implement processes conducive to goal attainment
Supports Workforce1 Center Director with staff oversight, funder communication and center operating policies
Communicates directly with funder staff on all performance aspects of the Upper Manhattan Workforce1 Career Center
Oversees production of boroughwide KPI dashboards
Oversees the central data reporting function that monitors and communicates progress against the quarterly and annual goals
Oversees various funder-related initiatives including Construction Site Safety training and multiple grant initiatives
Analyzes reports and key performance indicators and provides suggestions for continuous improvement
Utilizes historical data to determine key measurables and activity outputs to ensure goals are reached
Facilitates training on program-specific operating guide and database
Conducts internal training on data management and sales and recruitment best practices
Performs detailed analysis on current policies and procedures
Creates, implements, and reviews policies to ensure center compliance
Conducts companywide internal ISO 9001 audits for the Upper Manhattan Workforce1 Career center
Reviews and maintains quality assurance for all program data entry through scheduled quality assurance checks
Leads center planning initiatives and provides recommendations on critical strategic decisions
Ensures that customer flow, service delivery and data management are efficient and effective
Conducts departmental audits on policies and procedures to streamline center’s operational effectiveness
Strategically facilitates business-driven job placements as an active member of the Center’s leadership team
Provides regular status reports and other requested data for the Directors of the Manhattan based Workforce1 Career Centers
Prepares, completes, and submits all data and reporting requirements to the Department of Small Business Services