Strategic Onboarding Manager

Hoxhunt•Edina, MN

3d•$95,000 - $110,000•Hybrid

About The Position

As a Strategic Onboarding Manager, you will own the onboarding experience for large, complex enterprise customers. You will act as a trusted advisor, guiding organizations through both the technical implementation and the organizational change required for a successful Hoxhunt launch. You will work closely with Sales, Customer Success, Product, Engineering, and Technical teams to ensure a seamless transition from pre-sales through onboarding and into long-term success. In parallel, you will help evolve and scale Hoxhunt’s enterprise onboarding frameworks to support continued global growth. This is a senior, highly visible role for someone who thrives at the intersection of enterprise technology, stakeholder alignment, and transformation.

Requirements

5+ years of experience leading complex enterprise implementations or onboarding programs, ideally in B2B SaaS.
Proven experience working with global enterprise or strategic customers, including senior and executive stakeholders across regions.
Strong technical fluency in enterprise IT environments, with hands-on experience in areas such as M365, SSO, SCIM, or identity integrations.
Excellent communication, project management, and presentation skills, with the confidence to lead demanding enterprise customers through change.

Nice To Haves

Background in solutions architecture, sales engineering, or a highly technical customer-facing role is a strong advantage.
Have experience in cybersecurity, security awareness, or human risk management.
Have worked with Fortune 500 customers or highly regulated industries (e.g., finance, healthcare, critical infrastructure).
Understand hybrid enterprise environments, including on-prem and cloud-based systems.
Have helped build or scale onboarding frameworks in a fast-growing SaaS company.

Responsibilities

Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go-live.
Own and guide complex technical implementations, including M365, SSO, SCIM, and other enterprise integrations.
Partner cross-functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements.
Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments.
Ensure a clean, well-structured transition from onboarding to Customer Success, setting customers up for rapid time-to-value and sustained adoption.
Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale.