Onboarding Project Manager

Omeda • Chicago, IL

2d • Remote

About The Position

Omeda is an enterprise software company that unifies subscription management, customer data, and email and marketing automation into a single platform. By enabling clients to seamlessly manage, activate, and monetize their audiences, Omeda helps improve lead generation, drive engagement, reduce churn, and increase revenue—all through one integrated solution.

The Role
Omeda is seeking a highly organized and experienced Onboarding Project Manager - Team Lead - to join our Client Enablement team. In this role, you will be responsible for overseeing the successful migration and implementation of new products for our existing client base. This position requires a blend of strong project management skills, technical proficiency in setting up complex systems, and the ability to lead both client and internal teams.
The person in this role will be a key player in ensuring our clients derive maximum value from Omeda's platform by managing projects from initiation through go-live, ensuring adherence to established scope, timelines, and quality standards.

Requirements

• BA/BS degree in any educational field with 2+ years’ experience in project management or relevant work experience and/or certification in related field.
• 2+ years proven experience managing technical implementation or migration projects for enterprise-level clients.
• Demonstrated ability to lead client-facing meetings and manage stakeholder expectations through effective communication and negotiation.
• Exceptional organizational skills and meticulous attention to detail, especially regarding data and system configuration.
• Proficiency and risk assessments using standard project management tools (e.g., Asana, Jira, Microsoft Project).
• Experience with database concepts and structure is a must.

Nice To Haves

• Prior experience in a team lead or supervisory role.
• Familiarity with marketing automation, subscription management, or audience development platforms, primarily Omeda

Responsibilities

• Develop comprehensive project plans and detailed timelines for client migrations and new product set-up, ensuring alignment with client business goals and technical requirements.
• Manage, monitor, and enforce project timelines across multiple simultaneous projects, proactively identifying and mitigating potential risks or delays.
• Serve as the primary point of contact for client stakeholders during the onboarding process, leading regular project status meetings, defining next steps, and ensuring clear communication.
• Oversee and coordinate work across internal, cross-functional teams, including Data Services, Product, Engineering, and Client Success, to ensure all project components are delivered successfully.
• Provide guidance and leadership to Onboarding Specialists, fostering a collaborative and high-performing environment.
• Execute and oversee the configuration of the Omeda platform as required by the project scope, including but not limited to:
• Creating and structuring complex client databases.
• Setting up and configuring new products (digital and print subscriptions, newsletters, events, etc.).
• Defining and configuring demographics and segmentation criteria.
• Ensure all system configurations meet client specifications and internal best practices for optimal performance.
• Develop training schedules and coordinate training for client teams, focusing on the specific products and configurations deployed.
• Create and maintain onboarding documentation to facilitate client adoption and long-term success.

Benefits

• Opportunities for professional development and career growth.
• Competitive salary + benefits package including health, dental, vision, 401k and more
• Paid time off to support work-life balance, including company holidays, vacation, personal and sick time
• Remote friendly, supportive team, and collaboration
• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees